PROJECT MANAGER DYNAMICS CRM FINANCIAL SERVICES
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Job Location:
Riyadh - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
The Project Manager CRM will lead the end-to-end implementation of Microsoft Dynamics 365 CRM for a banking client in Saudi Arabia. The role ensures delivery across scope timeline budget quality and regulatory compliance acting as the key liaison between business stakeholders IT teams and external vendors. This position is critical in driving customer-centric transformation and digital enablement within a regulated banking environment.
Key Responsibilities
- Lead the full CRM implementation lifecycle from planning to go-live and stabilization
- Define and manage project scope timelines milestones dependencies and budget
- Establish project governance reporting and escalation mechanisms
- Ensure compliance with Saudi banking regulations internal controls and risk standards
- Act as primary point of contact for senior bank stakeholders and technology partners
- Facilitate business requirement workshops and validate use cases and success metrics
- Coordinate system integrators Microsoft partners and cross-functional delivery teams
- Manage project risks data security regulatory compliance and quality assurance
- Oversee UAT defect management sign-offs and readiness for go-live
- Support change management training coordination and user adoption initiatives
Required Experience & Qualifications
Experience
- 7 years of project management experience
- 35 years delivering CRM implementations preferably Microsoft Dynamics 365
- Proven experience in banking or financial services environments
- Strong understanding of regulated project delivery and governance
Technical Knowledge
- Microsoft Dynamics 365 CRM (Sales Customer Service Marketing or equivalent)
- CRM integration with core banking/enterprise systems
- Data migration reporting and access control concepts
- Agile Waterfall or hybrid delivery methodologies
- Certifications (Preferred)
- PMP PRINCE2 or equivalent
- Microsoft Dynamics 365 certifications (advantage)
Vertical:
Technology
Key Skills
- Junit
- Customer Service
- Freelancing
- Industrial Safety
- ACCA
- Arbitration
About Company
Duncan & Ross offers integrated and customer oriented services in different industries such as Automotive, Aerospace, Metro & Railway, Energy, Construction, Manufacturing and Telecom.
