Client Administrator UK (Weekend, Part-Time)

Reading - UK

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Department:

Operations

Job Summary

Client AdministratorUK

Weekend Part-Time

About TMC

Telemedicine Clinic (TMC) part of Unilabs since 2017 is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK Sweden Denmark and Norway and our 300 specialised radiologists report over 800000 cases annually. Our mission is to improve patient care through high-quality timely radiology reporting delivered with operational excellence.

At TMC we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse international and values-driven organisation that believes in collaboration innovation and doing business with care and integrity.

Department and Reporting

The goal oftheOperationsDepartmentis to deliver a serviceto ourclients in a smoothefficientand correct way within set TAT(turnaroundtime)and with focus on ATAC(Accessibility Turn Around Times Accuracy Client Satisfaction).In the UK the Operations team consists currently of 2teams:Client AdminandCapacity Management (CM).The departmentmust deliver a servicein line withthe needs andobjectivesof the clients. The clients arebothcustomers and radiologists.

The service delivered in Operations is dividedinto4 areas:

Customer Management(customers and radiologists)

Clientobjectives(ensuring we deliver per set KPIsand with the expected quality andISO standards)

Control of cases (controlof volumes language controland management of cases throughout the workflow)

Implementations and Project management(implementing new clients or workflows)

Reporting:

TheClient Administratorreports to theClient Administrator Team absence of thisprofiletheClient Administratorreports directly to theHead of Operations and Capacity (HoOC).

Key Responsibilities

The Client Administratorisaccountableforthedailycommunication withclients andforcasescontrolinaccordance withthe set up defined by theHoOCandtheClientAdministratorTeam Leads.

Managingcommunicationwith clientsabout daily issuesandresolvethemas soonas possibletoensure that no email/calls are left unattended or pending.Keepingtrackofandreportallincidents requestsandissuesfor each clientsoitcan be presented to BU/Sales/Medical management whenrequested.

Handlingdailycommunication with clients in the mostappropriate way(polite friendly customer-minded) to ensure client satisfaction.

Introducingincoming data in our systems andcheckingthat outgoing reports are being delivered correctly toclients.Ensuring the documentationcontainsall essential clinicalor patient informationandpreparethe cases in the mostappropriate wayto ensureefficientreading from the radiologists.

Organizingown daily work sowe can ensuretoaccomplishagreedKPIsfor the hospitals. FlaggingtotheLead when there is a potential risk that tasks are delayed.

InformingCM/BU managers about client issues so that planning can be reviewed.

Recognizing and reportinginconsistencies discrepancies and errors.

Managerequests to speak and incidents according to guidelines andwithindefined timelines.Managingad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.

Basic training of radiologists in specific tasks related to Client Admin.

Controllingcases throughout the workflow to ensure we manage within set TAT.Handlingpersonal and patient data according toguidelines.

What Were Looking For

Used toteam work

Ability to work with time constraintsand tohandle sensitive and difficultsituations tactfully

Ability to work efficiently and accurately

Not afraid of taking calls/managing complaints from clients.Service-minded

Able toassistnew employees in training

Used to computer work administrative tasks communication over email/phone with customers; medical knowledge is a plus

Abilityto reorganize workload with short notice take on new tasks and ad hoc responsibilities / tasks

Good levelof IT/Officeknowledge especially Excel and ifpossibleexperience fromservicesector

Be fluent in the languagefor the management of clients (English)
Ability to work part-time over the weekend consisting of 8-hour shifts Saturday and Sunday. Shifts are between 8am-5pm
Ability to come into the office approximately 1 shift a week

How to Apply

If this role resonates with you wed love to hear from you.Please apply via our careers website or contact our Recruitment team atemailprotected

Required Experience:

Unclear Seniority

Client AdministratorUKWeekend Part-TimeAbout TMCTelemedicine Clinic (TMC) part of Unilabs since 2017 is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK Sweden Denmark and Norway and our 300 specialised radiologists report over...