Salesforce Delivery LeadCustomer Relationship Management (CRM)

Company:

Overview

As a leading global aerospace company Boeing develops manufactures and services commercial airplanes defense products and space systems for customers in more than 150 countries. As a top U.S. exporter the company leverages the talents of a global supplier base to advance economic opportunity sustainability and community impact. Boeings team is committed to innovating for the future leading with sustainability and cultivating a culture based on the companys core values of safety quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500 engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D innovation and high-quality engineering work in global markets and leverage new-age technologies such as AI/ML IIoT Cloud Model-Based Engineering and Additive Manufacturing shaping the future of aerospace.

People-driven culture

At Boeing we believe creativity and innovation thrives when every employee is trusted empowered and has the flexibility to choose grow learn and explore. We offer variable arrangements depending upon business and customer needs and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration frequent team engagements and face-to-face meetings bring together different perspectives and thoughts enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.

With us you can create and contribute to what matters most in your career community country and world. Join us in powering the progress of global aerospace.

Role Summary:

The Boeing Companys Information Digital Technology & Security (IDT&S) organization is currently seeking a Salesforce Delivery LeadCustomer Relationship Management (CRM) - to join the team in Bangalore India

The Senior Salesforce Delivery Lead is accountable for end-to-end delivery execution excellence and operational readiness of Salesforce CRM initiatives across multiple agile teams. This role ensures delivery predictability quality architectural alignment and compliance while enabling teams to deliver business value at scale.

Employer will not sponsor applicants for employment visa status.

The Senior Delivery Lead partners closely with Business Product Managers Solution Architects Release Train Engineers (RTEs) Pod Leads and enterprise stakeholders to drive planning execution risk management and continuous improvement across Salesforce programs.

This role requires strong leadership presence the ability to operate in a complex matrixed enterprise and experience delivering large-scale Salesforce programs in regulated environments.

Position Key Responsibilities:

• Own end-to-end delivery of Salesforce CRM initiatives across multiple agile teams ensuring releases meet scope quality timeline security and compliance expectations.

• Lead cross-team planning sprint synchronization and alignment of commitments during quarterly Program Increments (PI).

• Proactively manage dependencies sequencing and delivery risks across Salesforce teams enterprise IT teams and business programs to minimize blockers and rework.

• Support business-based Product Managers in go-live planning including deployment windows rollback strategies and production cutover activities.

• Coach and mentor Product Owners Pod Leads and supplier delivery leads to improve agile execution team effectiveness and delivery maturity.

• Partner with IT Product Management on budget oversight vendor performance capacity planning and resource allocation to meet delivery targets.

• Remove organizational impediments and escalate risks or issues requiring program-level or executive attention with clear mitigation plans.

• Translate business strategy and product priorities into a clear executable delivery roadmap with measurable milestones.

• Partner with Release Train Engineers and Pod Leads to establish and sustain agile governance including roles decision rights and escalation paths.

• Maintain cross-team risk issue and dependency tracking driving timely mitigation and resolution.

• Act as the primary delivery liaison between business-based product and solution managers and agile teams ensuring alignment on priorities acceptance criteria success metrics and trade-off decisions.

• Provide clear executive-ready communication on delivery status risks dependencies and outcomes to program leadership and steering committees.

• Ensure delivered solutions align with enterprise architecture security data and integration standards.

• Coordinate cross-team architectural decisions and sponsor technical enablers such as refactoring platform upgrades CI/CD improvements and observability to reduce technical debt and long-term risk.

• Embed and enforce quality gates across CI/CD pipelines automated testing code reviews security scanning and performance validation.

• Define and oversee production readiness criteria operational handover monitoring incident response and post-incident reviews.

• Track and improve delivery KPIs including predictability defect trends release stability deployment frequency and team velocity.

• Lead regular team-level and cross-team retrospectives converting insights into actionable improvements.

• Promote a DevOps culture automation and data-driven decision-making across delivery teams.

• Support standardization of delivery tools and processes for backlog management CI/CD test automation and observability.

• Create and maintain delivery playbooks templates and runbooks to scale consistent practices across teams.

• Ensure compliance with regulatory audit security and vendor risk requirements across development and deployment practices.

BasicQualifications (Required Skills/Experience):

• A Bachelors degree or higher is required as a BASIC QUALIFICATION

• 10 years of experience in technology delivery program delivery or product execution roles.

• 8 years of experience leading Salesforce or enterprise SaaS delivery in agile/SAFe environments.

• 8 years of experience managing multiple agile teams cross-team dependencies and PI planning.

• Strong understanding of Agile / SAFe delivery models.

• Experience with DevOps CI/CD pipelines automated testing and release governance.

• Strong stakeholder management risk management and executive communication skills.

• Experience delivering in large matrixed or regulated enterprise environments.

Preferred Qualifications (Desired Skills/Experience):

• Must-Have certifications such as Salesforce Certified Administrator SAFe Product Owner/Product Manager (PO/PM) (or equivalent agile certification).

• Strongly Preferred certifications such as Salesforce Platform App Builder Salesforce Advance Administrator SAFe Agilist (SA) or SAFe Release Train Engineer (RTE).

• Good to Have certifications such as Salesforce Sales/Service/Marketing Cloud Consultant.

• Experience leading Salesforce delivery across Sales Marketing Service or Corporate Functions.

• Experience working with global teams and supplier delivery models.

• Strong understanding of platform health technical debt management and observability.

Typical Education & Experience:

• Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 13 Plus years related work experience or Masters Degree with 12 years of experience with an equivalent combination of education and experience.

Relocation:

This position does offer relocation within INDIA.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: