AI Adoption Specialist
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
AI Adoption Specialist
Job No: 678375
Brisbane - Inner Suburbs & CBD
Max Term Full Time
IT
Pay Band 5
- Shape customer and employee experiences through AI
- Work on enterprisescale AI initiatives with real impact
- Career growth within an established Innovation team
Bring a humancentred lens to AI adoption and help shape how customers and employees experience emerging technology while building your career in a growing innovation function.
About the Role
As an AI Adoption Specialist you will support the successful adoption of AI by designing and validating customer and employee experiences across claims and customer service initiatives. Working closely with delivery squads you will turn research insights into practical patterns that teams can apply as AI capabilities scale across the business.
What Youll Do
- Design test and validate AIenabled solutions with customers and internal teams adapting research methods to suit emerging and ambiguous use cases
- Create conversational and other designs workflows wireframes and UI concepts that support clear usable AI experiences
- Partner with delivery squads to plan and run testing across design UAT and postlaunch phases aligning activity with sprint cycles
- Translate insights into practical tools such as checklists templates and design patterns that teams can use immediately
- Support squads to build capability in usercentred validation approaches for AI sharing guidance and applied learning
- Analyse insights from research analytics and interaction data to identify patterns opportunities and experience improvements
What Youll Bring
- Experience selecting and applying research and testing methodologies in complex or emerging problem spaces
- Background in experience design service design or behavioural research with the ability to design and test digital solutions
- Strong ability to synthesise qualitative and quantitative data and convert findings into clear actionable outputs
- Experience working in agile delivery environments alongside crossfunctional teams
- Confidence communicating insights and recommendations to both technical and nontechnical audiences
- Comfort working in forming teams and evolving domains with a curious and adaptable approach
What Youll Enjoy
Access our awardwinning Shine platform your central hub for exclusive perks wellbeing support career development and recognition
- Hybrid working flexible leave 20 weeks paid parental leave and up to 5 days paid flexible leave annually
- Paid study support career breaks onthejob learning and a $1000 referral bonus for eligible employees
- Free wellbeing coaching a dedicated Employee Council and confidential EAP access
- Discounts at 400 retailers insurance savings gym memberships and reduced super fees
- Paid volunteer leave donation matching and unlimited emergency response leave
- Performancebased bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: Suncorp we believe we are our best when our workforce reflects the diversity of the communities we serve. We provide reasonable adjustments in recruitment and the workplace; please let us know what you need.
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
