Menu Design and Development Specialist

• Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
• Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
• AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running

Position Objective

The Menu Design & Development Specialist leads the configuration optimization and enhancement of SpotOns Restaurant Point-of-Sale (POS) systems for clients. This role provides expert consultation oversees complex menu builds and ensures seamless integration across all connected platforms. Partnering closely with cross-functional teams the Specialist identifies opportunities to improve client operations and recommends additional SpotOn solutions to drive efficiency scalability and success throughout the customer lifecycle.

Responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated software platforms.
• Troubleshoot and resolve complex software and configuration issues escalating as needed.
• Maintain accuracy across all software integrations and updates.
• Demonstrate mastery of Menu Team processes standards and best practices.
• Collaborate cross-functionally with Sales Product and Support teams to deliver seamless client experiences.
• Manage and prioritize escalated tickets providing timely high-quality resolutions.
• Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
• Mentor and train Level 1 specialists supporting their technical development and performance growth.
• Contribute to documentation process improvements and workflow optimization initiatives.
• Deliver high-quality accurate work and outcomes by consistently adhering to documented processes including Standard Operating Procedures (SOPs) Service Level Agreements (SLAs) and checklists.

• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Advanced proficiency in Microsoft Office Google Suite and spreadsheet tools for analysis and reporting.
• Strong analytical problem-solving and troubleshooting abilities for complex POS configurations.
• Calm and effective under pressure with excellent organizational and prioritization skills.
• Exceptional written and verbal communication; multilingual ability is a plus.
• Proven success in client-facing consultation and technical implementation roles.
• Deep understanding of restaurant operations menu design and technology integration.
• Experience managing multiple client projects simultaneously.
• Ability to collaborate effectively with cross-functional stakeholders (Sales Product Engineering Support).
• Experience mentoring junior specialists or onboarding new team members.
• Familiarity with POS software systems third-party integrations (e.g. delivery platforms) and system architecture.
• Background in the restaurant or hospitality industry strongly preferred.
• This position requires office attendance.

Previous Experience

• 2 3 years of professional experience in customer success or related roles.
• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• A high school diploma or GED is required.
• Associate degree in Hospitality Management Business Administration Information Technology or related field preferred.
• An equivalent combination of education and experience may be considered.

Languages & Level of Proficiency

• Fluent in English (written and verbal).
• Additional languages are preferred but not required.

What We Offer:

• Base Salary: $22300.00 MXN pesos gross salary
• Food Vouchers:$1500.00 MXN per month
• Comprehensive Benefits:Law benefits SGMM Dental Insurance Life Insurance
• Perks:Total Pass (gym membership) Career Development & Growth Opportunities

This role is perfect for someone passionate about software support customer service and problem-solving in a dynamic environment.

#Li-Onsite

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SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.

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