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Technical Product Manager Generative AI & Communications

Speciality Accent: Technical Writer & Educator

Role Overview

As the Technical Product Manager for Generative AI & Communications you will define and drive our suite of AI-native engineering enablement products from vision and roadmap through delivery while automating repetitive non-technical workflows to maximize team productivity. Youll own feature definition sprint planning and playbook development and youll craft the content strategy and educational programs that boost GenAI literacy and adoption across the organization.

Key Responsibilities

• Product Definition & Feature Development

• • Own end-to-end coordination of GenAI/agentic AI projects : setting milestones breaking goals into deliverables designing progress-tracking systems identifying and mitigating risks and coordinating cross-functional teams.

  • Automate recurring non-technical workflows : ticket creation sprint planning backlog grooming and playbook/runbook updates to reduce manual overhead.

  • Maintain a multi-quarter roadmap for all AI-native products balancing new feature development debt reduction and operational automation

  • Identify repetitive non-operational tasks across the engineering org and implement automated solutions (bots scripts integrations).

  • Partner with DevOps and MLOps to embed automation in daily standups reporting and documentation updates.

• Content Strategy & Development

• • Design and maintain a comprehensive set of technical assets: API references SDK guides how-to tutorials architecture overviews and best-practice playbooks. Establish and enforce documentation standards (style structure version control) to ensure consistency and discoverability.

• Educational Programs & Workshops

• • Develop curricula and deliver hands-on workshops webinars and office hours to teach GenAI fundamentals (LLMs prompt engineering agent frameworks) and advanced workflows.

  • Create self-guided labs and sample projects that enable developers and ops teams to practice and validate new skills.

• Collaboration & Feedback

• • Partner closely with AI Solutions Architects Agentic Systems Engineers ML Engineers and Product Managers to gather use cases review technical accuracy and prioritize content topics.

  • Solicit and incorporate feedback from learners and stakeholders to continuously improve documentation quality and training effectiveness.

• Platform & Community Enablement

• • Manage and curate content on documentation platforms (Confluence Docusaurus internal wikis) ensuring easy navigation and searchability.

  • Cultivate internal community forums or knowledge hubs where teams can share tips code snippets and success stories.

Required Qualifications

Bachelors or Masters degree in Computer Science Engineering or related field.

5 years of product management experience in AI/ML or software engineering contexts.

Proven track record automating workflows and integrating tooling in Agile teams.

Exceptional written and verbal communication skills with a portfolio of technical content.

Hands-on understanding of Generative AI LLMs and agentic-AI paradigms. Preferred Skills & Experience

Direct experience with Generative AI and agentic systems (LLMs retrieval-augmented generation prompt engineering).

Familiarity with documentation tooling (Markdown Docusaurus Sphinx MkDocs or Confluence). Experience creating interactive labs using Jupyter notebooks GitHub Codespaces or similar environments.

Background in developer advocacy or teaching technical workshops hackathons or bootcamps.

Nice to Haves

Prompt & Content Design: Expertise in prompt patterns UX writing and version control for prompt assets

Cloud & DevOps: knowledge of Kubernetes Terraform/CloudFormation and CI/CD pipelines (GitHub Actions Jenkins)

Evaluation & Feedback: Test automation for tutorial validation; familiarity with user feedback tools (Surveys analytics dashboards)

Community Building: Experience moderating forums or managing developer communitie

Equal Opportunity Statement:

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.