Shift Lead
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Job Location:
Arlington County, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title:Shift Lead
Location:Crystal City VA
Employment Type:Full-Time
Shift: Monday through Friday 8AM - 4PM
About the Company
Athena Technology Group Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB)andHistoricallyUnderutilized Business Zone (HUBZone)establishedin 2010. ATG has immense experience andastrong solid reputation throughoutvarious government agenciesproviding consistently superiorinnovativeand cost-effective solutions. ATGis a premier provider of cybersecurity risk management framework (RMF)and communications cybersecurity solutionsas well as informationtechnology(IT)andcommunications consulting system engineering integration deployment and operation ofstate-of-the-artcommand and control and information systems that deliver critical network centric solution to the are looking for innovative industry professionals to join our team and continue ourproventrack record.
ATG is an Equal Opportunity/Affirmative ActionEmployer Minorities/Females/Vets/Disability
Job Summary
We are seeking aTechnical SupportShiftLeadto join our will play a key partin ATGssupport of anenterprise level classified help deskcomprisedofsubject matter experts andtechnical personnelsupporting Government team will provide direct support topersonnel providing an adaptable customer service experience while ensuring KPIs and SLAs aremaintained.
This position will support the day shift (8AM-4PM).
Key Responsibilities
Support customer facing problems byutilizingtrouble tickets to trackmonitorand.
Lead interactions with customers through help desk ticketassessmentand resolution.
Responsible to lead help desk resolutions in the form of phone calls and technical conversationsadhering to SLAs andresolution requirements.
Respond to inquiriesregardingsoftware applications and then present solutions.
Analyze errors to isolate errors response times latency etc.
Responsible for engagement with product software development engineeringas needed to resolve issues documentsolutionsand ensure product serviceability usability andsupportability and incorporate into our software development.
Preformoversightfunctions over the personnel on contract related to all tasks and activities.
Supportbriefings to senior level management responsible for providing direction to the program.
Supportincident management procedures and reporting.
Troubleshoot and resolve technical vendor and personnel issues with respect to timelines.
Ensure schedules areaccurateand complete prior to reporting andescalateissues toappropriate leadership.
Qualifications
Required:
SecurityClearance Level: Must hold an activeTop Secret SensitiveCompartmentalizedInformation(SCI)level clearance.
Seven (7)Years Experience inHelp Desk environmentsincluding experienceleadinga team of individuals.
ExperiencesupportingCOOP Sites and testing COOP requirements including switch-over and data backups
Desired:
DoD 8140 certification(s)
Four-Year or higher degree in a computer- or information sciencerelated field.
Experience in DoD or Government IT support environment
Physical and Environmental Conditions
Work to bepreformedout ofCrystal City VAsupporting various missions across thearea of responsibility.
Must be able to sit forlong periodsof time in office-setting
Must be able to Travel as needed to Colorado City CO
Additional Benefits
Performance Bonuses and annual salary reviews
Healthdentaland visioninsurance
Short Term Disability Long Term Disability and Life Insurance
401(k) plan with company match
Opportunities for professional growth and development
A collaborative and inclusive work environment
ATG is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race religion creed color national origin ancestry sex (including pregnancy childbirth breastfeeding or medical conditions related to pregnancy childbirth or breastfeeding) age medical condition marital or domestic partner status sexual orientation gender gender identity gender expression and transgender status mental disability or physical disability genetic information military or veteran status citizenship low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws and supplemental language.
Key Skills
- Quality Analysis
- Facility
- ISO
- Inventory Levels
- Root cause Analysis
- Shift operations
- General Maintenance
- Daily Operations
- Supervision
- Analysis
- PLC
- Safety Standards
- Quality Standards
- Time management skills
- Troubleshooting
About Company
Athena Technology Group, Inc. (ATG) is a Service-Disabled Veteran Owned Small Business (SDVOSB) focused on Information Technology and Communications consulting, system engineering, integration, deployment and operation of state-of-the-art command and control and information systems th ... View more
