Senior UX Writer

Meta Force Technology Staffing LLC

Job Location:

Newton, MA - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Job ID: 456
Job Location: 95 Wells Av Newton Center MA 02459

Job Description :
Senior UX Writer - Sallie Mae
Are you a clear systems-minded storyteller who turns complex ideas into simple confident guidance As a UX Writer on our design team youll shape inproduct language that helps people complete tasks with ease-across mobile and web-in close partnership with product designers researchers product managers and engineers inside our pod structure. Youll own voice clarity accessibility and cohesion at every step of the product experience from onboarding to error states and everything in between. (Structure aligned to the Senior Designer template.)

Work youll do Product Content Design & Experience Development

Craft highimpact microcopy (buttons labels menus) contextual messages (tooltips confirmations errors) and notifications that support user actions and drive adoption-creating a cohesive experience across our mobile and web ecosystem.
Write and refine inapp copy for key journeys (e.g. onboarding servicing payments) ensuring clarity confidence and brand alignment.
Define the right information at the right moment: empty states progressive disclosure help content and recovery paths that reduce friction and cognitive load.
Partner with Design and Research to plan and run content experiments (usability studies comprehension tests A/B tests) and iterate based on evidence.
Collaborate with Data/Analytics to establish content success measures (task completion comprehension error rate CSAT readability) and use insights to prioritize improvements.

Design System & Content Standards

Maintain and evolve content standards voice & tone guidance lexicons and structured content models for multichannel use (including localization).
Contribute content patterns and guidance to the design system (Figma components content specs) documenting rules for naming states and reusability.
Ensure content meets accessibility and regulatory requirements; write to WCAGaligned readability semantic clarity and assistive technology needs.

Research & Strategy

Codefine product and content hypotheses with the pod; plan research to validate language concepts and IA labels; synthesize insights into actionable content changes.
Conduct competitive scans and stay current on industry best practices in UX content and content design.
Map content across journeys and states; identify inconsistencies debt and opportunities for simplification; create content strategies for epics and features.

Collaboration & Communication

Operate as the pods content lead: participate in backlog grooming standups critiques and reviews; align on scope risks and sequencing with PM and Eng.
Partner with designers researchers and developers to ensure content is implemented correctly and localized effectively; provide clear content specifications.
Present work and rationale to stakeholders with clarity; facilitate reviews and incorporate feedback quickly while safeguarding user clarity and consistency.
Write edit and proof content with high standards for accuracy grammar and brand voice; support crossfunctional partners with content guidance and coaching.

Qualifications Required
4 6 years in UX Writing / Content Design for digital products collaborating within crossfunctional teams.
A portfolio demonstrating clear outcomeoriented inproduct writing (flows states experiments) across mobile and web.
Mastery of concise actionoriented microcopy; proficiency with information hierarchy IA labels and error/recovery messaging.
Experience planning and interpreting usability and A/B tests; strong articulation of content decisions using data and research.
Fluency with Figma and content tooling (e.g. content libraries string management); ability to produce developerready content specs.
Excellent written and verbal communication; strong presentation skills and the ability to explain rationale to technical and nontechnical audiences.
Command of grammar and style; aligning to brand tone and voice.
Strong organization and timemanagement skills; ability to manage multiple tracks and incorporate feedback quickly.
Growth mindset with a willingness to learn new tools and approaches

Nice to Have
Experience working within pods/squads in agile environments; comfort leading content work for a domain or surface area.
Background in regulated or complex domains; partnering with Legal/Compliance and Risk.
Familiarity with product analytics.
Scriptwriting or motion content experience for product education (as applicable).

Job ID: 456 Job Location: 95 Wells Av Newton Center MA 02459 Job Description : Senior UX Writer - Sallie Mae Are you a clear systems-minded storyteller who turns complex ideas into simple confident guidance As a UX Writer on our design team youll shape inproduct language that helps people comple...

Craft highimpact microcopy (buttons labels menus) contextual messages (tooltips confirmations errors) and notifications that support user actions and drive adoption-creating a cohesive experience across our mobile and web ecosystem.
Write and refine inapp copy for key journeys (e.g. onboarding servicing payments) ensuring clarity confidence and brand alignment.
Define the right information at the right moment: empty states progressive disclosure help content and recovery paths that reduce friction and cognitive load.
Partner with Design and Research to plan and run content experiments (usability studies comprehension tests A/B tests) and iterate based on evidence.
Collaborate with Data/Analytics to establish content success measures (task completion comprehension error rate CSAT readability) and use insights to prioritize improvements.

Design System & Content Standards

Maintain and evolve content standards voice & tone guidance lexicons and structured content models for multichannel use (including localization).
Contribute content patterns and guidance to the design system (Figma components content specs) documenting rules for naming states and reusability.
Ensure content meets accessibility and regulatory requirements; write to WCAGaligned readability semantic clarity and assistive technology needs.

Research & Strategy

Codefine product and content hypotheses with the pod; plan research to validate language concepts and IA labels; synthesize insights into actionable content changes.
Conduct competitive scans and stay current on industry best practices in UX content and content design.
Map content across journeys and states; identify inconsistencies debt and opportunities for simplification; create content strategies for epics and features.

Collaboration & Communication