Technical Support Specialist
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Job Location:
Middelfart - Denmark
Monthly Salary:
Not Disclosed
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Do you see yourself in an encompassing hybrid role providing guidance and shaping our future products Are you experienced and interested in highly technical products Then this position may be the one for you.
At Interacoustics we develop equipment for identification and diagnosis of people with hearing difficulties. Our ongoing efforts to refine our solutions aim to enhance the quality of life for patients worldwide.
An enthusiasm for supporting
For our headquarters in Middelfart Denmark we are looking for a Technical Support Specialist to join our Technical Support Department with a focus on delivering second level support to Interacoustics sales companies independent distributors and sister companies through training and highly skilled technical support.
As our new colleague you will be part of a department with seven highly skilled colleagues who also have their own specialties in technical engineering and audiology and are responsible for delivering comprehensive technical second level support to our customers. The team provides help and guidance on technical issues and questions regarding the software and hardware of Interacoustics audiological solutions. You will be reporting to our Technical Support Manager Jóhanna Hill.
Some of your main tasks and responsibilities will include:
- Providing help and guidance on technical software and PC related issues
- Handling of customer complaints
- Presenting of technical parts on seminars
- Possessing good problem-solving and analytical skills
- Systematic approach
- Flexible and change ready
- Willingness to travel approx. 25 days per year
- Contributing to the continuous development of our support function
Stakeholder Management Skills
You may have a technical degree or similarly in (medical) technical equipment technology or another background that provides you with the relevant electronical knowledge.
You will be working with multidisciplinary teams including R&D Product Management Customer Service and Sales. Therefore the ideal candidate enjoys working with stakeholders has a motivational attitude and can drive and finish projects.
Presentations internally and at seminars are part of the job and ideally you have experience with training teaching or making public presentations. Presentations are often held in English so you will need advanced oral and written English skills along with good PC skills.
French and Spanish language skills would be a strong advantage.
We offer more than just a Technical Support Specialist role
You will join a large international organization with room for personal and professional growth. We provide a fantastic new workplace with an enthusiastic and friendly environment. We constantly aim to improve ourselves in everything we do and value open communication trust and teamwork. We will ensure a good onboarding process for you where you will get the necessary training in products and processes. You will be working with many experienced and highly skilled colleagues who will also assist you settle in your new role.
Join our team!
If you are looking for an exciting opportunity to contribute to an innovative company we encourage you to apply.
How to Apply:
Please send your application and CV no later than February 1st 2026. The first-round interviews are scheduled for February 9th and the second round for February 23rd. Due to GDPR the documents must be uploaded onto our recruiting system.
For questions regarding the position please contact Jóhanna Hill Technical Support Manager.
Interacoustics is an equal opportunity employer. We welcome and encourage diversity in the workplace. Join us in our mission to improve the lives of those with hearing and balance challenges. Apply today and become a part of the Interacoustics team!
We look forward to hearing from you!
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Leading in hearing healthcare Demant is the only company in the world that covers all areas of hearing healthcare, from hearing devices and hearing implants to diagnostic instruments and professional hearing care, and we harvest significant synergies from this unique position and exp ... View more
