Sr. Operations Associate (Mail & Print Ops)

The Sr. Operations Associate within the Mail and Print Operations team supports the daily operation of centralized mail and print services enterprise wid. The roleis responsible fortheaccuratetimely and secure handling of incoming and outgoing mail courier services andassistwith print production tasks. The position plays a key role in ensuring operational efficiency confidentiality and compliance with bank policies and regulatory requirements. This is a subset of the overall responsibilities which will include multipleinitiatives asassigned byBank Operationsleadership.

This role is on-site (Mon through Fri 8:30 5:00 PM) at the UMB Technology & Operations Center located in downtown Kansas City MO.

How youll spend your time:

• Receive sort distribute and dispatch incoming and outgoing mailin accordance withestablished SLAs.
• Process all mail including interofficepackages overnight deliveries and certified mail.
• Prepare outgoing mail including metering labelingtracking and logging asrequired.
• Coordinate with external courier and delivery vendors to ensuretimelyandaccurateservice.
• Assistwith print production tasks including copying scanning collating and finishingdocuments.
• Operate andmaintainprint and mail equipment.
• Perform basic troubleshooting of print and mail equipment and escalate issues as needed.
• Support high-volume print jobs and deadline driven projects.
• Ensure print requests are completed accurately and withing established turnaround times.
• Handle and pay invoices for mail and print services.
• Assistwith associate training as needed.
• Participate in quality assurance testing disaster recovery testing or otherprojects asassigned bymanager.
• Understand and remain current on related industry activity changes regulations etc.
  

Were excited to talk if you have:

• At least 4 years of banking or financial administrative experience.
• Attention to detail organization and time management skills.
• Ability to communicate clearly with coworkers managers business partners and clients.
• Utilized technical aptitude allowing for quick learning of company systems platforms and products.
• Worked autonomously escalating issues problems etc. as appropriate.
• Ability to recognize errors issues special requests or inconsistencies in daily operations to solve or escalate to appropriate associate or manager.

Bonus Points if you have:

• Bank operations experience specifically to ACH ATM Lockbox Wires or Deposit Operations.
• Ability to understand processes end to end and cross-functional work with other operational units.
• Strong problem-solving and analytical skills.

Applicants must have legal authority to work in the United States. Work Visa sponsorship is not available for this position.