Workforce Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
What youll be doing
As a Workforce Manager youll be at the core of shaping and optimizing schedules that balance employee satisfaction with operational efficiency. Youll work closely with planning and intraday teams to support high-performing customer service operations across multiple countries. Your work will drive improvements in forecasting compliance and scheduling accuracy.
Day-to-day in this role youll:
- Develop schedules that meet business needs while respecting employee preferences and legal requirements
- Manage time-off requests planned absences and shrinkage processes
- Build and enhance forecasting models to align staffing with demand
- Monitor and analyze workforce metrics like adherence and occupancy
- Collaborate with international teams to standardize scheduling practices
- Establish continuous improvement loops across WFM functions
Our humble expectations
- 1 years of experience in workforce management within a contact center
- Strong skills in WFM tools like NICE Verint Aspect Calabrio or Assembled
- Proficiency in Excel for schedule planning and data analysis
- Sharp attention to detail and a solution-oriented mindset
- Strong communication skills and a collaborative international work approach
- Full professional proficiency in English
- You are located in Romania
Next steps
If this role sounds like a fit for you wed love to get to know you. Apply now and lets build something great together!
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and deli ... View more
