Office Specialist 2 (Front Desk Specialist)

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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by ourEquity North Starand our vision for a positiveRiSE organizational culturethat advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups women individuals with disabilities veterans LGBTQIA2S community members and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Looking for a rewarding administrative role where you can showcase your multitasking skills Become an Office Specialist 2 in our support staff unit at the Child Welfare agency! Your commitment to ensuring accuracy and efficiency in all administrative tasks will directly contribute to the success of our program and the well-being of those we serve. If this sounds like something you would be interested in make sure to click the apply button and we cant wait to hear from you! Lets work together and make a difference in the lives of those we serve!

Summary of Duties

As a Front Desk Specialist you will:

Cultural Competence & Cultural Humility

Promotes and fosters a diverse and qualified workforce

and discrimination/harassment-free workplace organization.

Customer Service

Treats customers stakeholders partners vendors and

co-workers with dignity and respect.

Reception & Front Desk Responsibilities

Greet and sign in visitors and clients in a professional

and welcoming manner.

Answer incoming phone calls; screen and direct them to

appropriate staff or departments.

Administrative and Clerical Support

Scanning and uploading of documents into Orkids.

Issuing gas cards and other client related items.

Meeting and Project Coordination

Attend assigned meetingsincluding unit meetings all staff

gatherings

Minimum Qualifications

A valid drivers license and acceptable driving record are required for this position.

Two years of general clerical experience that includes keyboarding word processing or other experience generating documents; OR

An associate degree in any field; OR

An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

Multi-line phone experience

Administrative and clerical support

Customer services skills

Basic Math Skills

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials resume and job history are clearly outlined as this information will be used to determine your starting salary range. If you are selected as the final candidate and a degree is listed as a minimum qualification for the position please be prepared to provide verification of your completed education before moving forward in the hiring process. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments examinations and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age date of birth attendance or graduation dates from an educational institution during the application process.

Working Conditions

This position involves working with challenging and sometimes high-energy clients alongside continuous pressure to meet deadlines. The role frequently requires sitting for extended periods at a desk or computer and occasionally lifting or carrying office supplies files or packages weighing up to 50 pounds. Work is primarily performed indoors in a standard office environment with controlled temperature and lighting. Typical office noise includes sounds from equipment phone calls and conversations with occasional louder noises from meetings or visitors. The standard work schedule is Monday through Friday 8 a.m. to 5 p.m. This is an in-office position only due to business needs of the agency. with occasional extended hours during busy periods or special projects. The job demands moderate stress tolerance with occasional increases during deadlines meetings or times of high workload.

Background Checks and Requirements

• If selected as a finalist we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire you will be required to complete the US Department of Homeland Securitys I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Note: Effective Feb. 1 2026 the compensation plan for this position will be increased to reflect a Cost-of-Living Adjustment (COLA) of 2.5%. The salary listed in this posting does not reflect the COLA.

Employment Preference

Veterans preference:

• Veterans preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans preference documentation in the Resume/CV field of your application.
• Oregon National Guard. Form DA5016 DD214 or NGB22 Required. Eligible starting January 2026. 5% awarded.

General Information

• This is a permanent full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA) application questions or job-specific questions.

• The recruiter for this position is Brent Lawrence. If you contact the recruiter please include the job requisition number.
• Email: