Senior Manager, Technology Delivery-2

The Senior Manager Technology Delivery will have strategic and personnel management responsibility for a team of Project Managers who spearhead complex large-scale technology infrastructure deployments in new and existing data center sites. This role will be responsible for driving innovation and efficiency while adhering to project management best practices concepts and methodologies. The ideal candidate is a highly organized effective project management professional and experienced people manager who possesses excellent verbal and written communication skills relevant technical and industry expertise and superb diplomacy and influence to continually exceed the expectations of both internal and external project stakeholders.

RESPONSIBILITIES other duties may be assigned.

• Builds and supports a high-performance team of Project Managers by hiring and developing key talent to ensure career growth and retention.
• Manages performance and career development of Project Managers and any personnel under direct supervision
• Drives annual goal planning process improvement and continual learning of Technology Delivery Project Managers to align with QTS evolving business structure
• Contributes to continuous improvement by utilizing project management best practices established project methodologies and tools to mature project management capabilities for QTS including internal processes and documentation.
• Serves as an escalation point for internal and external project stakeholders
• Evaluates overall portfolio risk and develops mitigation plans to address in conjunction with Project Management leadership and internal/external project stakeholders
• Develops metrics on efficiency utilization stakeholder satisfaction and overall health of the programs and projects and communicates them to executive management and other internal QTS stakeholders
• Tracks overall progress and outcomes against integrated programs and projects roadmap and lead the management and resolution of risks and issues.
• Communicates regularly with leaders across QTS to calibrate ongoing project needs and anticipate future demands
• Participates in cross-functional business initiatives related to project management functions as required

BASIC QUALIFICATIONS

• Bachelors degree in business computer science engineering or a related field or equivalent professional experience

• Seven or more years of progressive project management and people management experience in a data center critical facility or IT (Information Technology) infrastructure environment or related field
• Extensive experience with Waterfall Agile and/or Scrum methodologies
• Extensive experience working in data center critical facility or other IT-related environment(s)
• US Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

• Two or more years of experience as people leader
• PMP (Project Management Professional) PMI-ACP CAPM Project Scrum/Agile Six Sigma or related certification(s)
• Experience in PMO management and cross-functional team leadership
• Advanced understanding of technical infrastructure components and their functions
• Working knowledge of industry-leading project management tools (e.g. Smartsheet Microsoft Project and ServiceNow)
• Experience managing budgets and negotiating vendor contracts

KNOWLEDGE SKILLS AND ABILITIES

• Change agent with proven ability to effectively lead and influence when faced with complexity and ambiguity.
• Proven ability to recruit top talent and create conducive environment that promotes initiative innovation and continuous improvement.
• Superior verbal and written communication and analytical problem-solving skills
• Superior time-management collaboration and organizational skills
• Strong leadership diplomacy and motivational skills including the ability to manage up down and across multiple business units and organizations

TOTAL REWARDS

• This role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program and other company benefits.
• This position is bonus eligible.

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.