Director, Patient Experience
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Job Location:
Marquette, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Director - Patient Experience Quality & Patient Safety
Full-Time 1.0 FTE 8-hour Day shifts Exempt/Salaried
$15000 Sign-on Bonus Available *Based on meeting eligibility requirements
Your experience matters
How you will contribute
A Director-Patient Experience who excels in this role:
- Demonstrates and ensures employee adherence to the Standards of Performance at all times.
- Performs patient rounding various shifts on a regular basis to validate performance of best practices.
- Works closely with Quality Management and the Patient Safety Officer on incidents with potential for quality of care and patient safety concerns.
- Assists with building coaching models service excellence teams and community advisory committees as necessary.
- Train and mentor employees in patient centered excellence RELATE and Standards of Performance.
- Formulates recommendations on development strategies for frontline staff and leadership teams.
- Actively supports patient experience goals by engaging employees and leaders in best practices and coaching for performance.
Why join us
We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:
Comprehensive Benefits:Multiple levels of medical dental and vision coverage with tailored benefit options for part-time and PRN employees and more.
Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.
Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.
Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
Professional Development:Ongoing learning and career advancement opportunities.
What we are looking for
Applicants should have a bachelors degree. *Years of relevant experience may be substituted for required education.
Additional requirements include:
Valid drivers license in State of Michigan
5 years in health care setting
4 years of supervisor experience (preferred)
Connect with a Recruiter
Not ready to complete an application or have questions Please contact Paula Swartout by texting or calling 906.282.1179 or use the link below to schedule a phone call.
about our Health System
UP Health System is a 222-bed hospital located in Marquette Michigan and is part ofLifepoint Health a diversified healthcare delivery network committed to making communities healthier with acute care rehabilitation and behavioral health facilities from coast to coast. From your first day to your next career milestoneyour experience matters.
EEOC Statement
UP Health System Marquette is an Equal Opportunity Employer. UP Health System - Marquette is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Required Experience:
Director
Key Skills
- CSS
- InVision
- Balsamiq
- HTML5
- Information Architecture
- Ux
- Usability
- Fireworks
- User Research
- UI
- Axure
- Experience Design
About Company
Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 a ... View more
