Business Analyst Supply Chain Systems

A leading South African value retailer selling affordable fashion and essentials for the whole family (men women kids babies) and homeware is seeking a Business Analyst to join their team in Cape Town.

Responsibilities:

• Requirements and Analysis: Assess define and translate business change requests into functional solutions that align with strategic frameworks.

• Process Engineering: Partner with Supply Chain Process Engineers to ensure Pick and Pack solutions integrate seamlessly with warehouse operations and layouts.

• Solution Delivery: Manage the full lifecycle of change requests from initial elicitation to commercial implementation.

• System Support: Provide high-level support to internal users managing incident resolution and maintaining detailed technical documentation.

• Knowledge Transfer: Facilitate workshops and training sessions to empower Super Users and enhance system literacy across the business.

• Testing and QA: Coordinate and execute UAT and quality assurance for various platforms including Web PIM and the Pick and Pack app.

• Essential: Degree or Diploma in Information Systems Business Analysis Supply Chain/Logistics Management or equivalent.

• Preferred: Bachelors Degree in IT; IIBA or Project Management professional affiliation.

• Minimum 5 years as a Business Analyst with at least 2 years in Retail Finance or Consulting.

• Technical Experience: Proven track record in system analysis business process mapping and integration diagrams.

• Support and QA: Experience in incident management setting up test scenarios and executing UAT.

• Implementation: Hands-on experience mapping integration between new software packages and legacy internal systems.

• Advantageous: Experience in Online Commerce and Change Management.

• Methodologies: Strong understanding of BABOK (Business Analysis) and PMBOK (Project Management).

• Technical Proficiency: Advanced MS Office (Word Excel PowerPoint) and proficiency in MS Visio for process mapping.

• Business Intelligence: Expertise in functional requirement elicitation JAD session facilitation and commercial solution evaluation.

• Retail Acumen: Deep understanding of retail systems supply chain integration and online commerce environments.

• Communication: Ability to present complex technical solutions clearly to both developers and business executives.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move apply today by emailing your CV to