Narrative and External Brand Engine Lead

About the Company

Valon is building the AI-native operating system for regulated finance starting with mortgage servicing.

Were a Series C company backed by a16z transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems we took a different approach: we built and operate our own mortgage servicing business managing $110 billion in loans. This wasnt the end goal it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. Weve transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data AI agents dont just automate tasks they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About the Role

Valon is building something unusually real: durable business fundamentals hard technical problems and a trajectory that top talent would chooseonce they can clearly see and defend the bet.

Your job is to make that clarity inevitable.

Youll build and run Valons Narrative and External Brand Engine: a repeatable system that turns internal truth into external credibility then distributes it through founder/company voice and trusted channels so exceptional people across functions (engineering product design recruiting data/analytics deployment/solutions and more) feel confident choosing Valon.

This is not employer branding in the traditional sense. Its credible persuasion at scale built for conversion not vibes.

What youll do

Build the Reputation Engine (system > one-offs)

• Create Valons messaging spine: the simplest credible story that talent repeats

• Build a proof map (public vs private vs proxy proof) and a living proof bank (stories artifacts case studies technical proof why I joined narratives)

• Turn milestones into compounding credibility (not single announcements)

Run founder company voice with high taste

• Operate a weekly founder input loop (voice notes meeting capture interviews)

• Draft review publish with minimal founder time

• Ship high-signal content across:

  • founder POV posts

  • memo-style longform

  • talent density stories (why I joined)

  • technical/product deep dives (with internal partners)

Build recruiting conversion assets (the risk-kill pack)

• Create and iterate offer-stage assets used directly in closing:

  • Why Valon deck

  • FAQ objection handling

  • proof appendix (metrics you can share anonymized outcomes architecture signals)

  • role sell-sheets / pitch talk tracks

• Partner with recruiting/RecOps to instrument outcomes and iterate fast:

  • decline reasons

  • offer acceptance

  • candidate perception before first call

Distribution (in service of outcomes)

• Build a lightweight distribution map (who matters where they pay attention what earns trust)

• Drive earned/partner distribution when it clearly increases credibility with the audiences we hire from

• Keep focus on owned assets that move candidates already in-funnel then amplify the best ones

Over time: compounding credibility that helps fundraising

This role is hiring-first but the output naturally creates external proof and coherence that can later support investor conviction (without becoming investor marketing day one).

Who you are

This role rewards first-principles operators not brand strategists who manage agencies.

Youre likely a fit if you:

• Can compress complexity into a credible narrative people repeat

• Write founder voice at a high bar (specific opinionated truenever hypey)

• Manufacture proof under constraints (cant share everything still make it feel real)

• Have distribution instincts and the discipline to prioritize what moves conversion

• Treat recruiting outcomes like product metrics (instrument iterate)

• Ship weekly. You dont need perfect conditions.

Background-wise were intentionally broad. You might come from:

• writing/editing with strong operating instincts

• chief of staff / comms-heavy operator roles

• recruiting leadership with exceptional persuasion storytelling

• product / growth / deployment strategist profiles with a comms spike

• technical program/storytelling hybrids

If your comfort zone is mostly positioning workshops brand decks and agency management this wont be a fit.

Why youll love working here

• Youll build a real system that compounds (proof narrative content distribution conversion)

• Youll work directly with founders/executives and make their time high-leverage

• Youll have clear measurable impact on one of the most important company constraints: hiring

• Youll get to operate across the whole companyengineering product recruiting leadershipturning real work into real credibility

• Youll be early enough to shape Valons external identity for years

Throughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.