APAC Customer Logistics Manager
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Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
APAC Customer Logistics ManagerJob Description
In this role you have the opportunity to join the Regional Service Parts Fulfillment team as part of the Service Parts Supply Chain (SPS) organization. The primary responsibility of the Service Parts Supply Chain is to serve patients clinicians and engineers who rely on healthcare equipment that works. The key purpose is to provide them with the right part when and where they need it every time.
Your key responsibility is managing the Customer facing logistics performance:
Owning and improving the warehouse fill rate and transportation fill rate for your region
Third party logistic provider (3PL) performance management: Through daily management and continuous improvement ensure that RDC LDC and FSL outbound KPI and transportation SLAs are being met
Primary contact point for customer related warehouse and transportation escalations Ensure that regional logistics activities are meeting customer requirements in your region
In alignment with the Global logistics team drive improvements in the Concept of Operations (COO) and Business Requirement Documents (BRD) for 3PL operations
Execution of the (regional) processes e.g. freight charges towards KMs freight payments towards carriers freight claims Customs and DGO Compliance
Contribute to the Global Services IWD cost KPI by identifying and executing warehouse and transport cost saving opportunities
Contribute as regional specialist to programs and initiatives deployed by the Global logistics central team across SPS logistic operations i.e. implementation of Transportation Management System (TMID) freight tenders etc.
In collaboration with the Global reverse supply chain team work on improving the field parts return rate and speed
Minimum required Experience:
Minimum 5 years of experience within areas such as Supply Chain Transport Logistics Operations Physical Distribution or equivalent.
Preferred Skills:
Understanding of regulated product order fulfillment including traceability documentation and handling of serialized or lot-controlled inventory.
Experience with ERP systems such as SAP and strong Excel skills; experience with SMAX preferred
Strong interpersonal and communication skills to work cross-functionally and globally
High sense of urgency and accountability especially when dealing with time-sensitive patient impacting shipments
Detail-oriented and comfortable working within strict regulatory and quality requirements.
Fluency in English Experience with LEAN deployment is preferred
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the companys facilities.
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
Indicate if this role is an office-based role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
Required Experience:
Manager
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
