Manager, Account Management

Kaseya isseekinga dynamic and experiencedManager of Account Managementto lead our account management team. Are you a proactive results-driven leader ready to guide a high-performing sales team If you thrive in a dynamic energetic management role Kaseya is the perfect place for you. Our top performers are dedicated to goingabove and beyondto enhance our customers success while advancing their own careers and financial growth.

This role is crucial in ensuring our clients receive unparalleled service and support driving client satisfaction and retention and maximizing the value of our solutions. The ideal candidate will have a proventrack recordin account management strong leadership skills and a passion for delivering outstanding customerexperiences.

Key Responsibilities:

• Team Leadership:Lead mentor and develop a team of individual contributors to ensure high performance and professional growth.

• Client Relationship Management:Build andmaintainstrong long-term relationships with key clients acting as a trusted advisor and primary point of contact.

• Strategic Planning:Develop and execute strategies to enhance client satisfaction retention and overall account performance.

• Performance Metrics:Monitorand analyze key performance indicators (KPIs) to ensure teams account goals are met and implement improvement plans as needed.

• Issue Resolution:Address and resolve any client issues or escalations ina timelyand effective manner ensuring client satisfaction.

• Collaboration:Work closely withcross functionalteams to ensure alignment and delivera seamlessclient experience.

• Reporting:Provide regular reports and updates to senior management onteamsaccount status client feedback and team performance.

• Innovation:Identifyopportunities for process improvements and best practices to enhance the efficiency and effectiveness of the account management function.

• Development:Offer ongoing training and development opportunities for both new and experienced employees to foster growth and ensure that goals are achieved.

Qualifications:

• At least 2 years of managing a team of quota carrying account managers or account executives.Managing a team of at least 5 sales representatives.

• Strong understanding of client management and relationship-building techniques.

• Excellent leadership communication and interpersonal skills.

• Ability to analyze dataidentifytrends and make data-driven decisions.

• Proficiencyin CRM software and account management tools.

• Experience in the IT or software industry is a plus.