SSE, L1 Support Engineer ,Mechelen- Belgium

Technology L1 Support Engineer
Location Mechelen- Belgium


We are looking for a motivated and customer-oriented IT L1 Support Technician to join our dynamic IT team in Mechelen. As the first point of contact for our users you will play a vital role in delivering prompt and effective technical assistance ensuring seamless IT operations and a positive user experience. Your responsibilities will include triaging diagnosing and resolving basic to moderately complex hardware software and network issues while escalating more complex problems to higher-level support as needed.

Required

- 2 years experience providing onsite support in an enterprise environment.
- Serve as the first point of contact for IT support requests via phone email and ticketing system.
- Respond to service desk requests and fulfil them promptly.
- Ability to complete tasks within agreed upon Service Level Agreement or Key Measure requirements.
- Log categorize and prioritize support requests accurately and efficiently.
- Perform password resets and account unlock procedures.
- Basic Knowledge in SCCM Intune and Jamfpro for managing devices.
- Hands on feet support for Laptop/Desktop Printer networking and Installation of OS Outlook configuration.
- Hardwar Troubleshooting.
- Software Installation & Troubleshooting.
- Strong working knowledge of Windows 11 MACs
- Experience with VPN/Wifi/IP/DNS networking and other enterprise network technologies.
- Follow up on outstanding tickets and ensure timely communication with users regarding their issue status.
- Maintain accurate records of support interactions resolutions and escalations within the ticketing system.
- Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge.
- Travel independently to various shop locations by car (must have a valid drivers license).

Preferred
- Excellent communication (verbal and oral) skills to interact with end users at all levels Person should know Dutch French & English all three languages.
- Comfortable to work in shift environment.
- Need to provide on call support to users.
- Valid drivers license and ability to travel by car.


Personal
Besides the professional qualifications of the candidates we place great importance in addition to various forms personality profile. These includes:
High analytical skills
A high degree of initiative and flexibility
High customer orientation
High quality awareness


About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.

Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race color religion sex sexual orientation gender identity national origin protected veteran status spouse of protected veteran or disability.