Ensuring Charts Success
The Aftermarket Americas Parts Fulfilment Operations team leads the order / project lifecycle from order entry through project execution and order fulfilment to customers. This is a fast paced dynamic role that involves a high level of responsiveness coordination in a fast-paced environment with multiple departments customers and team members. We welcome self-directed team-oriented players to join our team!
What Will You Do
- Customer Service: act as the key point of contact and drive responsiveness to customer inquiries and proactive / order-related communications.
- Act as key coordinator between various internal teams to drive performance to customer expectations and business requirements.
- Lead communications with the customer.
- Track and follow-up on milestones for the project.
- Manage full project from order receipt through delivery.
- Maintain and support project management best practices and procedures.
- Focus on continuous improvement.
What needs to be done
- Manage aftermarket parts orders for key customers.
- Utilize Project Management best practices and procedures.
- Be adaptable with a solution-oriented mindset and effective communication.
- Maintain strong organization and time management work in a positive and collaborative manner to manage deadlines and priorities.
- Ensure customer satisfaction project margins schedule and quality are achieved to budget.
- Build a strong working relationship with team members willingness to collaborate share best practices support a learning environment and strong team building environment.
- Act as a primary liaison between Howden a Chart Industries Company and the customer.
- Maintain a risk mitigation and proactive mindset.
- Support and deliver to established KPIs.
Your Experience Should Be...
- Minimum 5 years experience in project management within an engineering heavy industrial or construction firm.
- Experience working in a highly engineered technical industry.
- Bachelors Degree in Business Engineering or related field or 10 years experience in project management-related roles evidencing similar job responsibilities and outcomes.
- Experience in financial aspects of project management (i.e. delivering within project margin variance cash flow projections).
- High moral and ethical standards demonstrating teamwork and respect and consistently setting an example for compliance to regulations and requirements.
- Strong work ethic and the ability to set and achieve goals in an automonous manner.
- Relates well to all kinds of people at all levels of the organization and with customers; builds constructive and effective relationships.
- Strong interpersonal and communication (oral and written) skills. Effective in a variety of formal and informal presentation settings; one-on-one small and large groups inside and outside the organization.
- Logical problem-solving skills outstanding organizational skills and dedication to quality and integrity.
- Ability to quickly assess complex issues and identify root causes/key success factors.
- Successful negotiation experience while building relationships.
- Excellent software skills including Microsoft Office Suite and ERP.
- Able to travel on occasion.
- Experience working in a matrix organization where influence and indirect leadership are useed to accomplish organizational objectives.
Preferred
- Experience in Microsoft Dynamics AX-4.
- Project management certification.
- Experience in air and gas handling and movement industry
Required Experience:
IC
Ensuring Charts Success The Aftermarket Americas Parts Fulfilment Operations team leads the order / project lifecycle from order entry through project execution and order fulfilment to customers. This is a fast paced dynamic role that involves a high level of responsiveness coordination in a fast-pa...
Ensuring Charts Success
The Aftermarket Americas Parts Fulfilment Operations team leads the order / project lifecycle from order entry through project execution and order fulfilment to customers. This is a fast paced dynamic role that involves a high level of responsiveness coordination in a fast-paced environment with multiple departments customers and team members. We welcome self-directed team-oriented players to join our team!
What Will You Do
- Customer Service: act as the key point of contact and drive responsiveness to customer inquiries and proactive / order-related communications.
- Act as key coordinator between various internal teams to drive performance to customer expectations and business requirements.
- Lead communications with the customer.
- Track and follow-up on milestones for the project.
- Manage full project from order receipt through delivery.
- Maintain and support project management best practices and procedures.
- Focus on continuous improvement.
What needs to be done
- Manage aftermarket parts orders for key customers.
- Utilize Project Management best practices and procedures.
- Be adaptable with a solution-oriented mindset and effective communication.
- Maintain strong organization and time management work in a positive and collaborative manner to manage deadlines and priorities.
- Ensure customer satisfaction project margins schedule and quality are achieved to budget.
- Build a strong working relationship with team members willingness to collaborate share best practices support a learning environment and strong team building environment.
- Act as a primary liaison between Howden a Chart Industries Company and the customer.
- Maintain a risk mitigation and proactive mindset.
- Support and deliver to established KPIs.
Your Experience Should Be...
- Minimum 5 years experience in project management within an engineering heavy industrial or construction firm.
- Experience working in a highly engineered technical industry.
- Bachelors Degree in Business Engineering or related field or 10 years experience in project management-related roles evidencing similar job responsibilities and outcomes.
- Experience in financial aspects of project management (i.e. delivering within project margin variance cash flow projections).
- High moral and ethical standards demonstrating teamwork and respect and consistently setting an example for compliance to regulations and requirements.
- Strong work ethic and the ability to set and achieve goals in an automonous manner.
- Relates well to all kinds of people at all levels of the organization and with customers; builds constructive and effective relationships.
- Strong interpersonal and communication (oral and written) skills. Effective in a variety of formal and informal presentation settings; one-on-one small and large groups inside and outside the organization.
- Logical problem-solving skills outstanding organizational skills and dedication to quality and integrity.
- Ability to quickly assess complex issues and identify root causes/key success factors.
- Successful negotiation experience while building relationships.
- Excellent software skills including Microsoft Office Suite and ERP.
- Able to travel on occasion.
- Experience working in a matrix organization where influence and indirect leadership are useed to accomplish organizational objectives.
Preferred
- Experience in Microsoft Dynamics AX-4.
- Project management certification.
- Experience in air and gas handling and movement industry
Required Experience:
IC
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