Customer Service Excellence Coordinator (816231)
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
- Develop document and maintain customer experience standards (greeting intake flow communications follow-up).
- Working with participants to resolve complaints and compliance issues.
- Conduct regular service audits assess compliance with service and program policy standards.
- Assess participant files for data integrity and provide feedback loops to case managers and leadership ensuring error rate remains below 3% per company standards.
- Provide targeted coaching to staff on programmatic policy standards
- Survey participants for regular feedback loops of ongoing continuous improvement.
- Evaluates interviews and assessment documentation of participants.
- Manages enrollment forms and cases notes for continuity completeness signatures and disclosed barriers.
- Ensures participant education background prior work experience skills interests and employment goals are uploaded.
- Reviews data validation items for PHI redaction processes.
- Communicates with customers to obtain employment information and documents customer outcomes in system file.
- Obtains proof of credentials and measurable skills documentation as required.
Qualifications :
- Bachelors degree in related field preferred; or equivalent work experience.
- One or more years of experience in Workforce development or data entry integrity preferred.
- Familiarity with the communities being served with knowledge and understanding of local needs and resources.
- Strong organizational customer service and communication skills.
Additional Information :
Position is in Carol City.
All your information will be kept confidential according to EEO guidelines.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team Equus puts the industrys best practices to work by focusing on the development design and delivery of demand-driven workforce solutions.
When you join Equus you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color gender age pregnancy sexual orientation gender identity ancestry religion national origin veteran status physical or mental disability or reprisal or any other characteristic protected under state federal or local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Creating Opportunities. Changing Lives.Equus Workforce Solutions® is the most comprehensive provider of workforce development services in North America, assisting over a million job seekers and thousands of employers annually. We are drivers and collaborators for workforce systems cha ... View more
