Technical Payments Product Manager

Technical Payments Product Manager

We are seeking a Technical Payments Product Manager to own and evolve our UK Payments portfolio with a focus on Faster Payments (FPS) Cash Deposits and CHAPS. This role is technical and hands-on working day-to-day with engineering teams to support platform stability and continuous improvement of payment systems as well as provide support with new payment capabilities manage vendor relationships analyze data to drive improvements and ensure smooth resilient operations.

We know that people want great value combined with an excellent experience from a bank they can trust so we launched our digital bank Chase UK to revolutionise mobile banking with seamless journeys that our customers love. Were already trusted by millions in the US and were quickly catching up in the UK but how we do things here is a little different. Were building the bank of the future from scratch channeling our start-up mentality every step of the way meaning youll have the opportunity to make a real impact.

Our Payments team is at the heart of this venture focused on getting smart ideas into the hands of our customers. Were looking for people who have a curious mindset thrive in collaborative squads and are passionate about new technology. By their nature our people are also solution-oriented commercially savvy and have a head for fintech. We work in tribes and squads that focus on specific products and projects and depending on your strengths and interests youll have the opportunity to move between them.

The Payments Product Manager will be reporting into one of the more senior Product Managers within the Payments team. You will be embedded within Engineering squads supporting the full SDLC lifecycle and run-the-bank activities. You will be responsible for incident management bug triage refinement of technical requirements and ensuring operational excellence through close partnership with software engineers and operations teams.

Key Responsibilities

• Product Management: UK payments products (FPS Bacs) balancing operational excellence with innovation. Ensure products deliver customer value comply with regulations and remain resilient.
• Run-the-Bank & Operational Excellence:
  • Oversee daily payment operations to ensure platform health and high service levels.
  • Take full ownership of reliability compliance and performance of UK domestic payment platforms (FPS and Bacs).
  • Lead incident management bug triage and root cause analysis working side-by-side with engineers to resolve issues and implement fixes.
  • Refine and prioritise technical requirements and user stories for engineering teams ensuring clarity and feasibility.
  • Proactively identify and mitigate risks ensuring robust controls and audit readiness.
  • Collaborate closely with engineering and operations to resolve issues quickly and prevent recurrence.
  • Maintain comprehensive product documentation and ensure adherence to internal governance and external regulatory requirements.
  • Champion operational stability as a top priority driving continuous improvement in system uptime transaction success rates and customer experience.
• Technical Collaboration:
  • Act as the bridge between product and engineering translating business needs into technical requirements.
  • Participate in daily stand-ups sprint planning and backlog refinement with engineering squads.
  • Partner with controls finance compliance legal and technology teams to deliver solutions that meet stakeholder and customer needs.
• Vendor & Scheme Management: Manage relationships with payment scheme providers technology vendors and service partners. Ensure SLAs are met contracts are maintained and performance is optimised.
• Data-Driven Improvement: Monitor payment performance metrics analyse trends and provide actionable insights to enhance efficiency reliability and customer experience.
• Change Delivery: Drive enhancements regulatory change and new feature delivery. Lead the analysis and implementation of scheme-driven changes (e.g. ISO 20022 migration Confirmation of Payee fraud initiatives).
• Product Development: Define requirements for backend engineering design scalable APIs and evolve transaction processing infrastructure. Ensure compliance with scheme mandates and regulatory obligations.
• Go-to-Market Enablement: Support operational readiness and partner enablement for new product launches and enhancements.

Skills Qualifications & Experience

• Technical Product Management Experience: 5 years in product management with at least 3 years focused on payments ideally with direct exposure to UK domestic schemes and technical delivery.
• Payments Expertise: Deep knowledge of UK payment systems (FPS Bacs COP) and regulatory landscape (PSD2 PSR FCA PRA Bank of England).
• Technical Fluency:
  • Comfortable writing requirements for backend teams designing API specs and understanding messaging flows reconciliation and reporting.
  • Strong SQL skills are required with the ability to write complex queries for data analysis troubleshooting and reporting.
  • Experience with incident management bug tracking tools (e.g. Jira) and root cause analysis.
  • Ability to read and interpret technical documentation logs and system metrics.
• Operational & Change Leadership: Proven track record managing both BAU operations and product development including incident management and regulatory change programmes.
• Cross-Functional Delivery: Experience leading complex projects with technology operations compliance risk and legal teams.
• Data & Analytics: Strong analytical skills with hands-on experience using data and reporting tools to drive decisions.
• Stakeholder Management: Excellent communication skills able to align technical and non-technical teams and represent product needs across a variety of different stakeholder fora.
• Commercial Acumen: Understanding of cost drivers pricing models and P&L implications for payments products.