Cluster Reservation Supervisor Raffles & Fairmont The Red Sea

WE ARE SEEKING A HIGHLY ORGANIZED AND CUSTOMER-FOCUSED RESERVATIONS 
SUPERVISOR TO JOIN OUR TEAM IN RED SEA SAUDI THIS KEY ROLE YOU WILL 
OVERSEE THE RESERVATIONS DEPARTMENT ENSURING OPTIMAL REVENUE GENERATION 
AND EXCEPTIONAL GUEST EXPERIENCES.

LEAD AND MANAGE THE RESERVATIONS TEAM PROVIDING GUIDANCE TRAINING 
AND SUPPORT TO ACHIEVE DEPARTMENTAL GOALS
OVERSEE DAILY RESERVATIONS OPERATIONS IMPLEMENTING EFFECTIVE 
STRATEGIES TO MAXIMIZE REVENUE AND OCCUPANCY
MONITOR AND ANALYZE RESERVATION TRENDS ADJUSTING STRATEGIES AS 
NEEDED TO OPTIMIZE PERFORMANCE
ENSURE ALL RESERVATIONS ARE PROCESSED ACCURATELY AND EFFICIENTLY 
ADHERING TO COMPANY POLICIES AND PROCEDURES
COLLABORATE WITH REVENUE MANAGEMENT SALES AND FRONT OFFICE TEAMS 
TO ALIGN RESERVATION STRATEGIES WITH OVERALL BUSINESS OBJECTIVES
HANDLE COMPLEX RESERVATION INQUIRIES AND RESOLVE ESCALATED CUSTOMER 
ISSUES
GENERATE AND ANALYZE REPORTS ON RESERVATIONS PERFORMANCE PROVIDING 
INSIGHTS TO MANAGEMENT
STAY UPDATED ON INDUSTRY TRENDS AND COMPETITOR ACTIVITIES TO MAINTAIN 
A COMPETITIVE EDGE
ENSURE COMPLIANCE WITH SAUDI ARABIAN HOSPITALITY REGULATIONS AND 
STANDARDS

Qualifications :

3-5 YEARS OF EXPERIENCE IN HOTEL RESERVATIONS WITH A PROVEN TRACK 
RECORD IN A SUPERVISORY ROLE
PROFICIENCY IN RESERVATION MANAGEMENT SYSTEMS AND GLOBAL 
DISTRIBUTION SYSTEMS (GDS)

JOB SPECIFICATIONS
STRONG LEADERSHIP SKILLS WITH THE ABILITY TO MOTIVATE AND DEVELOP TEAM 
MEMBERS
EXCELLENT CUSTOMER SERVICE SKILLS AND A CUSTOMER-CENTRIC APPROACH
DEMONSTRATED EXPERIENCE IN REVENUE MANAGEMENT
ADVANCED PROBLEM-SOLVING AND DECISION-MAKING ABILITIES
EXCEPTIONAL COMMUNICATION SKILLS BOTH VERBAL AND WRITTEN
STRONG ANALYTICAL SKILLS WITH THE ABILITY TO INTERPRET DATA AND GENERATE 
ACTIONABLE INSIGHTS
PROFICIENT IN TIME MANAGEMENT AND PRIORITIZING TASKS IN A FAST-PACED 
ENVIRONMENT
BACHELORS DEGREE IN HOSPITALITY MANAGEMENT OR RELATED FIELD 
PREFERRED
IN-DEPTH KNOWLEDGE OF THE HOSPITALITY INDUSTRY AND CURRENT MARKET 
TRENDS
FLUENCY IN ARABIC AND ENGLISH
FAMILIARITY WITH SAUDI ARABIAN HOSPITALITY REGULATIONS AND CULTURAL 
NORMS
ABILITY TO WORK FLEXIBLE HOURS INCLUDING WEEKENDS AND HOLIDAYS AS 
REQUIRED

Additional Information :

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination scheduling and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.

Remote Work :

No

Employment Type :

Full-time