Cluster Reservation Agent Raffles & Fairmont The Red Sea
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Job Location:
Umluj - Saudi Arabia
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
RESERVATIONS HANDLING
PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND
ACCURATELY THROUGH OPERA / ACCOR SYSTEMS.
RESPOND PROMPTLY TO INQUIRIES VIA PHONE EMAIL WEBSITE OR OTA
PLATFORMS.
UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE
REVENUE.
ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST
INFORMATION.
SYSTEM & REPORTING
MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES CANCELLATIONS AND
NO-SHOWS.
MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND
HOUSEKEEPING TEAMS.
PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED.
ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS.
GUEST COMMUNICATION & SERVICE
HANDLE SPECIAL REQUESTS (EARLY CHECK-IN LATE CHECK-OUT VIP AMENITIES
ETC.).
COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS CORPORATE CLIENTS
AND WALK-IN GUESTS.
RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY.
JOB SPECIFICATIONS
MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY
STANDARDS.
COORDINATION & COMPLIANCE
LIAISE WITH SALES REVENUE AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS
OR LONG STAYS.
FOLLOW ACCOR POLICIES RESERVATION PROCEDURES AND BRAND STANDARDS.
SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY.
Qualifications :
PREVIOUS EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE (PREFERRED NOT
MANDATORY FOR ENTRY-LEVEL).
KNOWLEDGE OF OPERA PMS / ACCOR RESERVATION SYSTEMS IS AN ADVANTAGE.
STRONG COMMUNICATION SKILLS IN ENGLISH (ARABIC IS A PLUS).
CUSTOMER-ORIENTED WITH A POSITIVE AND PROFESSIONAL ATTITUDE.
ABILITY TO MULTITASK AND WORK UNDER PRESSURE.
BASIC KNOWLEDGE OF MICROSOFT OFFICE (EXCEL OUTLOOK).
Additional Information :
- Understanding of Ultra-Luxury guest expectations and brand alignment.
- experience in project coordination scheduling and document control during pre-Opening stages.
- Experience in pre-Opening is a must.
- A proactive anticipatory approach with a strong sense of ownership and accountability.
- Impeccable grooming and personal presentation aligned with Luxury standards.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
