Deputy Manager HR Projects
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
- Application Support & Operations
- Lead L2/L3 support activities for SAP SuccessFactors modules such as Employee Central Onboarding
- Analyze troubleshoot and resolve complex system issues defects and integration failures.
- Manage incident problem and change requests in line with SLAs and ITSM processes.
- Coordinate with IT support for product issues and escalation management.
- Ensure system availability performance and data integrity. Enhancements & Continuous Improvement
- Evaluate enhancement requests and provide functional impact analysis.
- Design and implement configuration changes minor enhancements and fixes. Support quarterly SAP SuccessFactors release management including impact assessment regression testing and stakeholder communication.
- Identify opportunities for process optimization and automation within SuccessFactors.
- Stakeholder & Client Management
- Act as a key functional contact for HR IT and business stakeholders.
- Conduct regular service reviews and communicate support metrics and system updates.
- Advise stakeholders on best practices system capabilities and compliance requirements. Required Skills & Competencies Functional & Technical Skills
- Strong hands-on experience supporting SAP SuccessFactors (Employee central and Onboarding)
- Expertise in Employee Central support is highly preferred.
- Knowledge of SuccessFactors integrations
- Experience with data corrections imports/exports and reporting tools. Professional & Leadership Skills
- Strong problem-solving and analytical abilities.
- Excellent communication and stakeholder management skills.
- Ability to manage priorities in a high-volume support environment.
- Experience mentoring and guiding support analysts and consultants.
Qualifications :
Bachelors degree in HR Business Administration Information Technology or related field. SAP SuccessFactors certification(s) preferred. Maximum 710 years of overall experience with 46 years in SAP SuccessFactors support roles. Experience in AMS shared services or global support models is an advantage.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Advertising Management
- Arabic Speaking
- FMCG Sales
- Customer Service
- ABAP
- Biotech
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
