Associate Principal Engineer (ServiceNow)

Requirements:

• Experience : 9 Years
• Define the product vision strategy and roadmap for the ServiceNow platform and associated product.
• Align platform capabilities with business objectives focusing on enhancing operational efficiency and user experience.
• Identify opportunities for process automation and innovation using ServiceNow.
• Collaborate with cross-functional teams including IT HR finance and operations to gather requirements and define priorities.
• Act as the primary liaison between stakeholders and development teams ensuring alignment and clear communication.
• Oversee the configuration implementation and ongoing improvement of ServiceNow modules (e.g. ITSM ITOM HRSD CSM).
• Stay informed about new ServiceNow releases features and industry trends to leverage platform capabilities effectively.
• Manage the end-to-end lifecycle of ServiceNow projects from requirements gathering to deployment and post-implementation support.
• Develop detailed project plans including timelines budgets and resource allocation.
   Lead and mentor a team of developers administrators and analysts working on the ServiceNow platform.
• Foster a collaborative environment to drive innovation and successful project delivery.
• Establish KPIs and metrics to measure the success and ROI of ServiceNow initiatives.
• Provide regular updates and insights to senior management and stakeholders.
• Develop and execute change management plans to ensure smooth adoption of new features and processes.
• Conduct training sessions and create documentation to empower end-users and administrators.

Responsibility:

• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning organizing and monitoring the project in order to deliver high quality business solutions.
• Defining the scope of the project/service managing goals risks issues and resources throughout the project lifecycle.
• Mentoring and managing team members by giving constant on the job feedback and by providing guidance.
• Ensuring project quality of work meets defined governance process standards and best practices.
• Reporting the status of all key metrics (eg: risk scope schedule quality customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests.
• Identifying opportunities in the current engagement to cross sell or up sell Nagarros offering

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

No

Employment Type :

Full-time