Senior Manager, Experiences
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Job Location:
Gardiner, ME - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
The on-site Senior Manager Experiences is a key role in developing and carrying out unique experiences for guests and team members alike. The Senior Manager of Experiences will also be the on-site point person for organizing and managing guest experiences communication and engagement. Experiences will be aligned with the Soul of the Place which is the unique identity and personality of each Auberge property.
Core Responsibilities
- Lead the strategy development and execution of all on-property experiences including the creation of a monthly programming calendar and seasonal experiences guide that reflects the resorts values and brand identity
- Develop negotiate and execute high-profile partnerships activations and press-worthy events that enhance visibility and deepen brand storytelling
- Define and implement an annual experience strategy focused on high-impact initiatives that drive guest engagement revenue and long-term brand equity
- Collaborate cross-functionally to plan project manage and execute weekly activities classes and signature events that create lasting memories for guests
- Assist in the creation of daily rituals and amenities that bring the spirit of the resort to life for guests and the local community
- Curate design and sensory elements across the property (including event spaces guest collateral uniforms and décor) to ensure cohesive and elevated touchpoints throughout the guest journey
- Establish relationships with local partners and vendors to enhance our unique brand story
- Provide team training and resources for the Sales Reservations and Itinerary Design teams to support booking and guest communication around experiences
- Identify opportunities to enhance customize or surprise and delight guests based on feedback performance insights and strategic opportunities
- Develop internal processes that deepen the resorts position as an experience-led property within the Auberge Collection
- Develop standard operating procedures (SOPs) and oversee the day-to-day operations of all experiences including managing and mentoring Experience Coordinator and activities assistants to ensure consistent execution and excellence across all activations
- Oversee the Experiences department budget ensuring thoughtful allocation purchasing and forecasting while tracking performance metrics to drive financial viability and continuously optimize future offerings
Pay Range: $110000/year - $120000/year
Qualifications :
- Minimum of 8 years of work experience in the hospitality industry (hotels and resorts restaurants or wineries)
- Minimum of 8 years of demonstrated experience with developing and executing personalized experiences including coordinating and producing events activities programming and high-profile partnerships
- Demonstrated ability to manage and lead multiple team members in a fast paced environment
- Experience with management of outside vendors to source and maintain on-brand talent
- Demonstrated entrepreneurial approach combined with a positive and curious demeanor
- Excellent project management and communication skills
- Extensive knowledge of the local area including; recreation restaurants events sights and other attractions
- Ability to work a flexible schedule including weekends and holidays according to department needs.
- A discerning eye for design style and unique experiences
Additional Information :
About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.
For more information:
Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge
About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.
Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.
The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.
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Shinrin Yoku LLC is an Equal Opportunity Employer M/F/D/V. Shinrin Yoku LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Shinrin Yoku LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Program Management
- FDA Regulations
- Management Experience
- Facilities Management
- Clinical Development
- Data Management
- Quality Systems
- Project Management
- Research & Development
- GLP
- Budgeting
- Leadership Experience
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