IT ServiceNow Coordinator
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Mission
As a ServiceNow coordinator you will optimize workflows and enhancing user experiences will empower both end users and the support team. This role plays a key part in identifying root causes of system issues and implementing proactive solutions to prevent/minimize future occurences.
Responsibilities
Platform Administration & Optimization
- Configure maintain and enhance the ServiceNow platform including ITSM ITOM ITBM and Security Operations.
- Oversee upgrades patches and system releases while ensuring seamless business continuity.
- Develop and refine workflows business rules UI policies scripts and scheduled jobs for enhanced functionality.
Governance & Compliance
- Implement and enforce best practices in platform governance access controls and data integrity.
- Ensure adherence to IT security standards and ServiceNow policies.
Collaboration & Support
- Partner with IT and business stakeholders to understand requirements and continuously improve platform capabilities.
- Provide training user support and troubleshooting to resolve ServiceNow-related issues.
- Engage with third-party vendors and ServiceNow support for advanced issue resolution.
Performance Monitoring & Reporting
- Monitor system performance identify potential inefficiencies and optimize configurations.
- Develop reports and dashboards to support IT management decision-making.
- Requirements
Requirements
- 2 years of hands-on experience as a ServiceNow Administrator.
- Expertise in ServiceNow architecture configuration and administration.
- Proficiency in key ServiceNow modules such as Incident Problem Change Request CMDB and Asset Management.
- Strong Knowledge of JavaScript Glide APIs and ServiceNow scripting (business rules UI scripts client scripts).
- Familiarity with integrations using REST/SOAP APIs.
- ITIL Foundation certification is a plus.
- ServiceNow Administrator certification preferred.
- Analytical mindset with strong problem-solving skills and attention to detail.
- Tenacious: Proactively identifies issues seeks long-term solutions and continuously drives platform improvements.
- Authentic: Communicates transparently with stakeholders and provides reliable support to users.
- Multicultural: Collaborates effectively with diverse teams and adapts solutions to global business needs.
- Accountable: Takes ownership of system integrity performance and governance ensuring compliance with best practices.
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Mac Os
- Avaya
- Mobile Devices
- Windows
- Help Desk
- IT Support
- Order Fulfillment
- Project Coordination
- Google Suite
- Troubleshooting
About Company
HWI, a member of Calderys HWI is the largest supplier of refractory products and services in the United States. With manufacturing sites and distribution centers across the Americas, as well as the major refractory industry research facility in North America, HWI serves virtually ever ... View more
