Aviation Claims Officer
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeePlease see more information about QBE careers here
Location: Melbourne
Permanent full-time role
Happy to talk flexible working
The opportunity
Ready to elevate your claims career in a specialist aviation portfolio In this role youll own complex highvalue matters endtoend partnering with leading brokers and trusted loss adjusters to shape outcomes that matter. Enjoy real autonomy meaningful client relationships and the chance to stay at the forefront of a dynamic industry.
About QBE
At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.
Were an international insurer with more than 13000 people working across 26 countries which means were big enough for your ambitions yet small enough for you to make a real impact. Its an exciting time. Were building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the world As part of the QBE team youll get to spend every day working with people who are passionate talented and kind.
Your new role
Manage aviation hull and liability claims endtoend - from lodgement through to finalisation - with accountability for quality and timeliness.
Partner closely with major brokers across a brokerled portfolio while supporting a set of direct client relationships.
Work closely and collaboratively with a strong industry-leading team of aviation claims professionals
Assess loss adjuster reports determine next steps and authorise payments with strong technical judgement.
Maintain disciplined reserving practices and keep the claim file strategy current and defensible.
Stay across industry developments (news incidents client movements) to anticipate risks and inform decisions
Collaborate openly with loss adjusters and occasionally attend client or site visits to progress complex claims.
About you
Proven capability managing complex claims with sound endtoend ownership.
Trusted to work independently prioritise effectively and make confident recommendations on next steps and payments.
Skilled at building strong professional relationships with brokers loss adjusters and underwriters.
Extensive claims experience ideally drawn from aviation marine or complex property construction or adjacent lines; liability or personal injury exposure is highly transferable.
Sharp analytical skills with a disciplined approach to reserving and evidencebased decision making.
Clear empathetic communicator who keeps stakeholders informed and files welldocumented.
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
Hybrid Working a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching nutritional confidential counselling financial and legal advice
18 weeks gender-equal flexible leave for all new parents including paid super
To learn more about benefits of working with us click here.
Rewards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity Equity & Inclusion Award at the Insurance Business Australia Awards for our program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
To learn more about our achievements click here.
Apply now and lets make it happen!
If youre looking for a career that combines your expertise and your empathy click Apply today.
Your career. At the heart of it.
Successful applicants will need to complete work rights police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements alternative work arrangements or you would like to connect with one of our networks please contact us at
Skills:
Analytical Thinking Case Management Claims Administration Communication Critical Thinking Customer Service Data Privacy Insurance Policies Intentional collaboration Liability Analysis Managing performance Negotiation Risk Assessments Sound Judgment Stakeholder ManagementApplication Close Date: 26/01/2026 11:59 PMHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Unclear Seniority
Key Skills
- Aviation Safety
- Aircraft Maintenance
- Time Management
- Risk Management
- Licensing Documentation
- Organizational Skill
- Cargo Operation Management
- Aviation Training
- Aircraft Operations
- Communication
- Legal & Compliance
- Aircraft Control System
- Aviation Management
- Strategic Thinking Skills
- Problem Solving Skills
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
