Accounts Receivable & Customer Care Rep

What You Need To Know

Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people and equips them with leading technology continuous learning and the ability to bring their best selves to work. As the premier wine and spirits distributor Southern Glazers isnt just one of Forbes Top Private Companies; its a family-owned business with deep roots dating back to 1933.

The reputation of Southern Glazers is well-established and its no surprise that we are regularly recognized for our culture. Southern Glazers has been recognized by Newsweek as one of Americas Greatest Workplaces for Inclusion and Diversity as well as for Women and Parents and Families. These accolades speak volumes about our commitment to creating a supportive and inclusive culture of belonging for all employees.

As a full-time employee you can choose from a wide-ranging menu of our Top Shelf Benefits including comprehensive medical and prescription drug coverage dental and vision plans tax-saving Flexible Spending Accounts disability coverage life insurance plans and a 401(k) plan. We also offer tuition assistance a wellness program parental leave vacation accrual paid sick leave and more.

By joining Southern Glazers you would be part of a team that values excellence innovation and community. This is more than just a job its an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.

Additional Information:

• Will work in our Albuquerque office located at 123 Montano Road NW Suite C Albuquerque NM 87107
• Desired candidate will have Accounts Receivable (AR) experience along with being proficient with Microsoft Excel.
• Entry level: Starting rate $17.50/hr. based on experience.

Overview

The Customer Care Accounts Receivable Representative assists customers in response to inquiries about products and services. Assists customer with placing product orders.

Primary Responsibilities

• Assist specific customers in the division with key back-office processes (e.g. accounts receivable order processing customer service etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
• Answer questions for accounts involved in the accounts receivable process
• Research accounts and communicate to customers the reason for open invoices short pays and open credits and document accounts accordingly
• Follow up on general customer collections as requested by National Call Center Accounts Receivable (A/R) utilizing the established delinquency aging and collection letter and follow up guidelines
• Work with customers Salesforce and National Call Center (NCC)Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
• Assist with research of any missing invoices
• Maintain effective and consistent communication with Sales Teamsand employees atNCC
• Answer general Sales Teamquestions and resolve issues related to A/R
• Provide invoice copies and other document or information requests
• Process incoming orders from customers
• Answer general order inquiries providing first level support and minimizing call transfers
• Stay abreast of state-specific alcoholic beverage laws and state listings laws
• Responsible for Accounts Receivable functions on all accounts as well as answering inbound phone calls and processing inbound cases
• Perform other job-related duties as assigned

Additional Primary Responsibilities

Minimum Qualifications

• High school diploma or equivalency plus two years of relevant experience in a customer service or similar business environment
• Extensive experience with AS 400 Salesforce and SAP preferred
• Accurate and quick data-entry skills including 10 key-by-touch proficiency
• Ability to analyze data from multiple sources and systems including proficiency with spreadsheet analysis ( pivot tables charts and complex formulas)
• Strong basic math skills and ability to problem solve and think critically and analytically
• Ability to prioritize multiple tasks work effectively under deadlines take direction and initiative to perform assigned duties with minimum supervision
• Strong writtten and verbal communication skills including proofreading and review to complete work effectively and to collaborateacross multiple functions and leadership levels
• Strong attention to detail and organizational skills with a proficiency for low data error rates
• Travel not expected but may be required for urgent business needed

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding using a computer (e.g. keyboard mouse and monitor) or adding machine
• Physical demands with activity or condition may occasionally include walking bending reaching standing and stooping
• May require occasional lifting/lowering pushing carrying or pulling up to 20lbs

EEO Statement

Southern Glazers Wine and Spirits an Affirmative Action/EEO employer prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. SGWS complies with all federal state and local laws concerning consideration of a qualified applicants arrest and/or criminal conviction records. Southern Glazers Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience knowledge skills abilities and education of employees. Unless otherwise expressly stated any pay ranges posted here are estimates from outside of Southern Glazers Wine and Spirits and do not reflect Southern Glazers pay bands or ranges.

If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements please contact the SGWS talent acquisition team at