flex Senior Revenue Program Specialist, RMAS
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a temporary position.
The Senior Revenue Program Specialist is a key member of the Revenue Management Advisory Services Operations Team responsible for ensuring seamless execution of revenue management processes and initiatives. This role manages complex projects and system audits provides expert support during ACRS workshops and cutovers and serves as a resource for troubleshooting and process addition to driving onboarding and training for new hires and interns the position leads virtual training sessions develops job aids and resources and hosts recurring office hours to foster team engagement and continued learning. Acting as a champion for continuous improvement the Senior Revenue Program Specialist plays a critical role in enhancing knowledge and workflows across the organization.
In addition the Senior Revenue Program Specialist follows all company policies and procedures; ensures uniform and personal appearances are clean and professional; maintains confidentiality of proprietary information; and protects company assets. Speak with others using clear and professional language; answers the telephone using appropriate etiquette. Develops and maintains positive working relationships with others; listens and responds appropriately to the concerns of other employees. Complies with quality assurance expectations and standards. Reads and visually verifies information in a variety of formats; move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
CRITICAL TASKS
Revenue Administrative Duties
Assists Transient Revenue Managers by building and updating rate offers.
Investigates and provides solutions for OTA rate parity lose cases.
Assists in the implementation of hotel sales strategy in reservation and inventory systems.
Escalates technical questions related to the reservations and property management systems to the correct support desk in a timely manner.
Inventory Control
Provides support to Inventory Managers by managing ServiceNow ticket assignments
Monitors the compliance with and participation in Company promotions and eCommerce channels.
Computer SkillsUse computer systems and software packages to input access modify store or output information.
Enter and retrieve data from computer systems using a keyboard mouse or trackball.
Stakeholder Relations
Address stakeholders service needs in a professional positive way and on time.
Thanks stakeholders with genuine appreciation.
Communication
Speak to stakeholders co-workers and Leadership using clear appropriate and professional language in a timely manner.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
Develop and maintain positive and productive working relationships with other employees and departments.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards.
Physical Tasks
Enter and locate work-related information using computers and/or point of sale systems.
Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.
Policies and Procedures
Maintain confidentiality of proprietary materials and information.
Follow company and department policies and procedures.
Protect the privacy and security of guests and coworkers.
Perform other reasonable job duties as requested.
CRITICAL COMPETENCIES
Analytical Skills Computer Skills Learning Decision-Making Arithmetic Computation | Interpersonal Skills Customer Service Orientation Interpersonal Skills Diversity Relations | Communications Communication Listening Telephone Etiquette Skills English Language Proficiency Applied Reading |
Personal Attributes Integrity Dependability Positive Demeanor | Administration Typing Microsoft Office | Organization Detail Orientation Multi-tasking |
PREFERRED QUALIFICATIONS | |
Education | High school diploma/G.E.D. equivalent |
Related Work Experience | At least 1 year of related work experience |
Supervisory Experience | No supervisory experience is required |
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Senior IC
Key Skills
- ASC 606
- Hotel Experience
- Hospitality Experience
- GAAP
- Accounting
- Revenue Management
- Pricing
- Analysis Skills
- Salesforce
- SOX
- ERP Systems
- NetSuite
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
