Principal Technician (ICT System)

Who we are:

For more than 70 years NATOs mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency a team of 3000 civilian and military staff in 29 locations throughout Europe North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations protect NATOs airspace make data-driven decisions defend against cyber-attacks secure NATO networks and maintain superiority in space. This is all possible because of our greatest force our order to keep this edge we aim to hire train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Oeiras Portugal you will join the Agency as we embark on a journey to transform our IT services to support NATOs Digital Endeavour. You will join NCIA CIS Support Unit (CSU) Lisbon which enables end-to-end CIS services as it installs operates maintains and supports the full range of CIS capabilities during peacetime crisis and war throughout its AOR and as otherwise directed.

We are looking for a driven and enthusiastic Principal Technician (ICT Systems) who will take on the following roles and responsibilities:

• Supports the installation operation management and maintenance of assigned Community of Interest (COI)/Functional Area Services (FAS) Databases and other Applications; Contributes to the planning and implementation of maintenance and installation work including building and management of systems and components in virtualised computing environments;

• Is responsible for effective System Administration of NATO Community of Interest Command and Control (C2) systems including Joint Tactical Chat (JChat) NATO Common Operational Picture (NCOP) and associated C2 systems such as the Maritime or Air Command and Control Information Systems (MCCIS /AIRC2IS) and other NATO-Off-The-Shelf (NOTS) applications;

• Provides Application Management support to the software applications and tools which are used by the customer in the AoR and defined in Service Level Agreements (SLAs);

• Documents design and configuration of assigned applications and the required operating procedures;

• Develops installation procedures and standards for hardware components of assigned systems;

• Implements procedures tools and techniques for monitoring and managing the performance of applications and provides reports as required;

• Responds to user requests for assistance and takes appropriate action to solve COI/ FAS Database and Application problems occurring in the CSUs AoR;

• Maintains and monitors database systems and support tools;

• Advises and supports day-to-day operation control and monitoring of mission dedicated systems;

• Initiates and maintains liaison with other CSUs Business Areas and other technical organizations;

• Investigates and proposes long term solutions to equipment and configuration problems;

• Provides technical support to Customers and Service Management regarding operations and exercises in the AOR;

• The incumbent should develop proficiencies on the systematic approach to training process to better support a practical results-oriented training program. Provides Technical Management support to the software applications and tools used by the instructors to maintain the systems supported by the NCI Academy;

For a full list of duties please review the job description on the NCI Agency career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;

• At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization;

• Good experience configuring hardware and software;

• Good understanding of ICT systems and the ability to work independently to solve problems;

• Hands-on experience troubleshooting technical issues and providing technical support to end-users;

• Knowledge of Microsoft SharePoint Portal administration and troubleshooting;

• Knowledge of applications used to support service delivery such as system monitoring event management and performance analysis;

• Fluency in English both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;

• 5 year contract with competitive tax-free salary (4996.06) and household and childrens allowances;

• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;

• Excellent private health insurance scheme;

• Generous annual leave of 30 days plus official holidays;

• NATO Pension Scheme;

• Development programs such as professional training wellbeing and more.

To learn more about NCI Agency and our work please visit our website.