Telephony Engineer

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Role name and description

Telephony Engineer

The opportunity

As a Telephony Engineer you will be a part of Telephony Engineering team designing and implementing various solution.

Your key responsibilities

• Design and implement AudioCodes devices Microsoft Teams Direct Routing Genesys call routing
• Administration and support of Telephony products (AudioCodes Genesys 911 ETC)
• Work effectively with the stakeholders to gather and document Legacy discovery information
• Develop a comprehensive and detailed SoW
• Validate Bill Of Materials
• Responsible for detailed documentation of the solution in the form of LLD/HLD
• Resolution ownership of technical challenges occurring during/after the implementation
• Identify various service improvement opportunities
• Conduct routine hardware and software audits for all the supported systems to ensure compliance with the established standards policies procedures and requirements
• Assist in developing support and monitoring processes
• Engage with the vendors/service providers and ensure the standards are met

Skills and attributes for success

• Knowledge of AudioCodes gateways and SBCs
• Knowledge of Microsoft Direct Routing
• Expertise in Session Initiation Protocol PSTN Connectivity VoIP and Contact Center Solution
• Experience in troubleshooting and supporting AudioCodes SBC Microsoft Teams Polycom
• Proficient in configuring and managing AudioCodes environment independently
• Minimum 8 years of experience in Contact Centre solutions preferably Genesys Cloud. Google Dialog flow CX BitBucket/GitHub/AzureDevOps
• Experience with Genesys Cloud based contact centre applications Genesys certification will be an advantage.
• Technical experience in a large diverse voice environment

To qualify for the role you must have

• 10 years of hands-on experience in design and implementation of VoIP solutions that includes but not limited to AudioCodes SBC Microsoft Teams Polycom
• Strong knowledge in troubleshooting with tools like Wireshark Syslog Viewer
• Knowledge of SIP RTP SRTP RTCP SDP audio codecs and video codecs
• Experience in number porting support with various telecom service providers
• BitBucket/GitHub/AzureDevOps
• Google Dialog flow
• Azure functions
• Java/JavaScript/python experience to create backend for your bot
• Strong analytical skills.
• Understanding of IP telephony technologies (SIP WebRTC)

Ideally youll also have

• AudioCodes Certified Professional
• Understanding of REST APIs
• Experience with (nice to have)

What we look for

• The successful candidate would be able to independently configure and manage complex VoIP environment
• Ability to liaise with multiple stakeholders
• Work effectively in a highly effective and dynamic environment
• Strong presentation skills to clearly convey complex and elaborate information to a diverse audience
• Analytical and problem-solving ability
• Excellent written and oral communication skills in English

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning: Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.