Service Manager (Catering + Conventions)

Hamilton - Canada

Monthly Salary: $ 50000 - 55000

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Be at the Heart of Hamiltons Biggest and Most Exciting Events

The Hamilton Convention Centre by Carmens is more than just a venueits one of Canadas premier full-service privatized event spaces right in the vibrant core of downtown Hamilton. As the citys largest event venue were known for delivering exceptional large-scale experiences that bring people together for everything from corporate conferences to star-studded galas.

Whether youre working behind the scenes welcoming guests coordinating events or serving with polish your role helps make these extraordinary moments possible. Join a team where every day is fast-paced dynamic and filled with the thrill of hosting Hamiltons most memorable occasions.

As part of Carmens Group youll be supported by a company with over 40 years of hospitality excellenceand empowered to contribute to a legacy of unforgettable events. If youre ready to be part of something big the Hamilton Convention Centre is the place to grow your career and make an impact.

Why Work for Carmens Group

Flexible scheduling
Career coaching & growth
Great Place to Work Certified (2022-2024)
Named Best Workplace in several award categories:
- Most Trusted Executive Teams
- Best Places to Work in Hospitality & Retail
- Best Places to Work in Canada
- Best Workplaces for Women
- Best Workplaces for Mental Wellness
Perks & Benefits
- Pay on Demand get paid when you need it
- Global Hotel Discounts for your travels
- Comprehensive Group RRSP & Health Benefits
- Annual/Quarterly Incentive Plan
- Staff discounts at our restaurants
- Wellness programs & staff events
- Clear opportunities to grow into leadership roles
- Employee recognition programs celebrating your achievements and milestones
- Referral bonuses when you bring great talent to the team
- Safe inclusive and supportive workplace culture

Join a company that values your growth wellbeing and passion - where your career is supported every step of the way.

Position Details:
Job Type: fulltime permanent
Vacancy: This posting is for an existing vacancy
Compensation: $50000 - $55000
AI Disclosure: Your application will be reviewed by our hiring team we do not use artificial intelligence in the screening or selection of applicants for this position

What you will be doing:

Supervise events both on-site and off-site ensuring flawless execution of banquet event orders (BEOs).
Lead by example: demonstrate outstanding guest service adaptability and strong leadership while coaching and supporting your team.
Ensure event schedules and timelines are followed maintaining clear communication with servers and event staff.
Act as a host and ambassador for the venue liaising between guests management and team members.
Build rapport with guests answer questions and ensure satisfaction throughout the event.
Manage administrative tasks such as scheduling as well as opening and closing duties.
Inspire and motivate team members to create extraordinary guest experiences.
Perform other duties as required to ensure seamless events.

Qualifications:

2 - 3 years in a Supervisory role within catering and/orspecial events
Strong leadership organizational and communication skills.
Hospitality or Event Management education/experience is an asset.
Banquet serving experience an asset.
Smart Serve Certification (required).
G-class drivers license (required).
Ability to work a flexible schedule including mornings evenings and weekends.

We are Carmens Groupa proud Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre The C Hotel The Lakeview the Hamilton Convention Centre fig&lemon Catering The Arlington Hotel and the Good Earth Food & Wine. Together were shaping the future of Southern Ontarios event and culinary sceneone unforgettable experience at a time.

If youre a passionate hospitality professional who thrives on creating exceptional experiences for guests this is your opportunity. Apply today and help us deliver something extraordinary - together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process please notify People & Culture upon scheduling your interview.

Required Experience:

Manager

Be at the Heart of Hamiltons Biggest and Most Exciting EventsThe Hamilton Convention Centre by Carmens is more than just a venueits one of Canadas premier full-service privatized event spaces right in the vibrant core of downtown Hamilton. As the citys largest event venue were known for delivering e...

Flexible scheduling
Career coaching & growth
Great Place to Work Certified (2022-2024)
Named Best Workplace in several award categories:
- Most Trusted Executive Teams
- Best Places to Work in Hospitality & Retail
- Best Places to Work in Canada
- Best Workplaces for Women
- Best Workplaces for Mental Wellness
Perks & Benefits
- Pay on Demand get paid when you need it
- Global Hotel Discounts for your travels
- Comprehensive Group RRSP & Health Benefits
- Annual/Quarterly Incentive Plan
- Staff discounts at our restaurants
- Wellness programs & staff events
- Clear opportunities to grow into leadership roles
- Employee recognition programs celebrating your achievements and milestones
- Referral bonuses when you bring great talent to the team
- Safe inclusive and supportive workplace culture

Supervise events both on-site and off-site ensuring flawless execution of banquet event orders (BEOs).
Lead by example: demonstrate outstanding guest service adaptability and strong leadership while coaching and supporting your team.
Ensure event schedules and timelines are followed maintaining clear communication with servers and event staff.
Act as a host and ambassador for the venue liaising between guests management and team members.
Build rapport with guests answer questions and ensure satisfaction throughout the event.
Manage administrative tasks such as scheduling as well as opening and closing duties.
Inspire and motivate team members to create extraordinary guest experiences.
Perform other duties as required to ensure seamless events.