Cage Shift Supervisor

Essential Job Functions:

Performs banking activities for this property including processing of checks markers etc; purchasing of currencies/coins as needed.

Supervises overall operation of Cashier Department personnel in the absence of the Cashier Shift Manager

Ensures excellent guest courtesy and satisfaction.

Resolves disputes with guests when applicable.

Establishes check-cashing limits.

Recommends procedure changes that ensure proper accountability for gaming guests.

Adheres to compliance of all gaming regulation and any other governmental agencies where applicable.

Provides assistance to other departments where cashiering and credit experience may be applicable.

Evaluates and counsels as needed direct reports and other employees in order to maintain and enhance operations of the Cashier Department.

Acts as a role model; always presenting oneself as a credit to Harrahs and encouraging others to do the same.

Meets the attendance guidelines of the job and adheres to regulatory departmental and company policies.

Spends the majority of time interviewing training and selecting employees

Conducts Performance Reviews

Makes or recommends wage increases

Makes or recommends promotions

Provides for safety and security

Handles employees complaints or grievances

Recommends disciplinary action or disciplines employees

Plans work

Supervises and monitors work.

Monitors legal compliance with federal state and gaming laws

All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member front or back of house should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up look around (head on a swivel); look for opportunities to greet guests and others; please remember that when you are on the floor you are on stage.

Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.

Must be able to get along with co-workers and work as a team.

Ability to read write speak and understand English.

Must be able to respond to visual and aural cues.

Must present a well-groomed professional appearance.

Meets the attendance guidelines of the job and complies with all state federal and regulatory policies and procedures.

Must be able to work a varied schedule including holidays nights and weekends as needed.

Must be able to work a reasonable amount of overtime when required.

Perform other duties as assigned.

Physical Mental & Environmental Demands:

Must be able to maneuver in and around all count rooms.

Must be able to respond calmly in crisis and stressful situations including employee conflicts.

Must be able to perform the job duties of hard count and soft count team members.

Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency.

Must be able to grip objects and have good finger movement when counting and handling currency.

Must be able to differentiate denominations of chips and authenticity of currency.

Must be able to stand for extended periods.

Must be able to operate a computer ten key adding machine and money counter.

Must be able to bend stoop reach kneel twist as necessary.

Must be able to read write speak and understand English.

Must be able to respond to visual and aural cues.

Must be able to tolerate areas containing but not limited to secondhand smoke high noise levels bright lights and dust.

Qualifications:

High school graduate or GED is required

Experience in casino cashier/credit areas is required.

Minimum of two years experience as a Cage Cashier with experience in all phases of the Cage operation required.

Prior experience in a supervisory capacity preferred.

Must have good math skills.

Proficiency with Microsoft Office

Must have proven self as a good communicator mediator and decision-maker.

Excellent leadership and interpersonal skills.

Ability to work closely with co-workers within the cashier department as well as all other departments

Excellent organizational skills

Must have excellent guest and human relations skills. Must be able to get along with co-workers and work as a team.

Must present a well-groomed appearance.