Assistant Front Office Manager

Additional Information: This hotel is owned and operated by an independent franchisee Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.

(Maternity Cover)

We are looking for a dynamic guest-focused and emotionally intelligent Assistant Front Office Manager to support the leadership of the Front Office Department during a maternity cover period. This role is essential to ensuring operational stability luxury service excellence and strong team motivation in a highly demanding environment.
Reporting directly to the Front Office Manager the ideal candidate will demonstrate strong operational knowledge solid leadership capability and a natural ability to inspire structure and elevate teams. This position plays a critical role in restoring service consistency improving quality results and re-energising a demotivated department.
This opportunity is particularly suited to a young driven and ambitious leader ready to make an immediate impact and leave a visible footprint in a short period of time.
Operational Leadership
Support the daily management of Front Office operations including Front Desk Guest Relations Concierge Bell/Door and Telephone Service
Ensure smooth compliant and efficient check-in and check-out processes at all times
Supervise staffing levels to ensure service expectations operational needs and financial objectives are met
Act as Manager on Duty when required
Ensure all operational procedures brand standards and service sequences are consistently applied
Lead daily operational briefings and service alignment moments
Maintain excellent coordination with Housekeeping Engineering Security and Food and Beverage

Team Management
Lead motivate and energise the Front Office team through visible leadership
Actively manage performance through feedback coaching and daily presence on the floor
Carry out 1:1 feedback sessions and support Personal Development Plans
Support disciplinary actions when required in strict alignment with HR and hotel procedures

Contribute to building a culture of accountability pride and emotional ownership
Identify training needs and collaborate closely with the Learning and Development Department

Guest Experience
Actively engage with guests to ensure personalised anticipatory and heartfelt service
Handle guest complaints with empathy authority and effective resolution
Lead by example in service recovery and emotional intelligence
Monitor guest feedback satisfaction scores mystery guest results and online reputation
Implement corrective action plans together with the Front Office Manager
Drive visible improvement in service consistency and luxury behaviours

Monitoring Performance & Quality
Support the execution of Quality Audits Brand Audits and Mystery Guest programmes
Ensure corrective actions are implemented and tracked
Reinforce Forbes LQA and internal brand standards
Actively participate in continuous improvement initiatives

Financial and Administrative Responsibilities
Support cash handling credit procedures and bad debt control
Assist with payroll validation and shift optimisation
Monitor operational incidents and reporting
Ensure compliance with all SOPs LSOPs and internal controls

Additional Responsibilities
Represent the Front Office in interdepartmental meetings
Act as a communication bridge between team and management
Support onboarding of new team members
Participate in departmental projects and hotel-wide initiatives

Special Focus On
Service Quality & Brand Standards
Re-establish luxury service standards across all guest touchpoints
Lead by visibility and personal example during peak operation times
Restore service confidence and pride within the team

People Development & Engagement
Re-motivate a demotivated department through leadership presence and emotional intelligence
Create psychological safety while enforcing performance
Act as a positive energy driver within the operation

Education and Experience
High school diploma or GED with minimum 1 year of supervisory or managerial experience in Front Office Guest Services or similar
OR
2-year degree in Hospitality Hotel and Restaurant Management Business Administration or similar

Additional Qualifications
Experience in luxury hospitality strongly preferred
Strong leadership communication and conflict management skills
High emotional intelligence resilience and adaptability
Ability to work under pressure in high-volume luxury environments
High level of English and Spanish minimum B2 required
Availability to work mornings evenings weekends and holidays

The salary for this position is $30.26178 annually.

This company is an equal opportunity employer.

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