Billing and Records Supervisor

About Us:

VOALA
Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need strengthening families and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless shelters low-income housing program as well as drug and alcohol rehabilitation. Learn more at .

PAY RATE: $76480.24 - $80505.52 Per Hour

BENEFITS: VOALA offers competitive medical dental vision and retirement benefits.

JOB SUMMARY AND PURPOSE

Under the supervision of the CQI Business Insights Manager the Billing and Records Supervisor leads the Billing and Records team in monitoring and billing procedures for VOALA programs including all Medi-Cal programs (CalAIM SCADP SAPC etc.). This position will be responsible for ensuring overall compliance with documentation billing and database practices related to contract funder and legal requirements as well as organization policies and initiatives for assigned programs. This position will also provide direct mentorship to the Billing and Records team.

DUTIES AND RESPONSIBILITIES

• Review all billing claims.
• Oversee billing rejections from funders to ensure program billers correct errors in appropriate and timely manner.
• Identify and resolve any technical and reporting issues.
• Train program staff on billing procedures.
• Oversee billers and program staff to ensure proper billing procedures and deadlines are met.
• Develop modify and implement billing procedures and related CQI procedures as needed.
• Run regular progress and related reports as required by Leadership and Accounting.
• Develop trainings resources and templates for program staff and leaders.
• Develop process maps and workflows to aid program staff in overall job performance.
• Conduct ongoing meetings with program leaders to discuss program performance.
• Conduct ongoing workshops with program staff on billing best practices.
• Department liaison for all Payer and third-party communication and needs.
• System and agency administrator for Billing and Clearinghouse systems.
• Oversee all updates and maintenance of billing portals.
• Ensures all internal tracking and storage systems have accurate and up-to-date records.
• Provide direct mentorship and training to Billing and Records team.
• Oversee Billing and Record Reviewers performance of the continuous quality improvement procedures with their assigned VOALA Programs.
  • Monitors all teams internal audits external audits and program support.
  • Provides back-up support as needed.
  • Flags programs that have not met CQI standard.
• Other duties as may be assigned by CQI Director.

ESSENTIAL DUTIES

• Creates manages reviews and monitors Program and VOALA-wide policies procedures handbook documents and practices working with QA team HR and external legal counsel to ensure all are legally compliant with federal state and local laws and regulations for VOALA SCADP and affiliates
• Maintains Policy documents and consent forms
• Coordinates with stakeholders and ensures policy documents are approved and disseminated.
• Is a resource for stakeholders when interpreting policy documents
• Other duties as required and may be subject to change

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications
• Valid California driver license and access to dependable transportation with adequate insurance

EDUCATION:

• Bachelors Degree or equivalent combination of education and work experience (4 years of relevant experience / coursework)

EXPERIENCE:

• 3 years of experience in Electronic Health Record database operations and/or billing submissions.
• 3 years of experience in data-driven and/or quality assurance environment.
• Experience with nonprofit organizations.
• Experience with Medi-Cal programs.

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment.