Shared Services Director

Shared Services Director

Swindon Newport or Stockton-on-Tees

Band H

UKSBS is in an exciting period of transformation that will shape the future of shared services across government. Through the introduction of new technology platforms service lines and clients we are expanding both the scale and sophistication of what we do. This includes transitioning to a multi-ERP platform organisation onboarding new government clients and reimagining how we deliver services to provide a seamless and digital-first customer experience.

We are now seeking and experienced Services Director reporting to the Chief Service Delivery Officer who will set the strategic direction for service ownership across the organisation and our clients ensuring alignment with business goals and fostering a culture of continuous improvement and collaboration. The role provides senior leadership and oversight for all UKSBSs service delivery functions which includes HR payroll finance procurement and customer support services ensuring operational excellence high-quality client outcomes and a consistent focus on innovation and performance. The Services Director will also ensure services deliver value for money and reduce the cost to serve through efficiency standardisation and service optimisation.

Duties will include but are not limited to the following:

• Define and lead the strategic vision for service delivery ensuring alignment with organisational objectives.
• Lead and empower Heads of Service Delivery to deliver high-quality client-focused services that meet clients performance expectations.
• Shape and sponsor initiatives to improve service delivery operational efficiency and the client experience.
• Accountable for overall maintenance of appropriate service policies and standard operating procedures ensuring legal compliance and alignment to HM government best practice.
• Steward organisational culture promoting inclusivity collaboration and innovation across all service lines.
• Exploit technology automation and digital self-serve capability to increase first time resolution and reduce manual effort across services.
• Oversee resource allocation workforce planning and capability development to ensure services are equipped to meet strategic goals and service delivery needs.
• Ensure compliance with governance risk audit and quality standards across all services.
• Represent the organisation externally influencing senior stakeholders and securing buy-in for the service strategy.
• Deputise for the Chief Service Delivery Officer when required including representing Service Delivery at Executive Committees and Board meetings.
• Provide tactical and operational advice to Executive and Senior Management.
• Provide visible leadership across the organisation fostering a cohesive and high-performing senior leadership community.

To be considered you will possess the following:

• Proven leadership experience in strategic service ownership within complex or multi-client organisations
• Substantial working knowledge of the requirements for successful shared service delivery
• Strong stakeholder management and influencing skills at senior and executive levels
• Demonstrable track record of driving operational improvement and service transformation
• Expertise in governance risk and compliance frameworks and their application in a shared services environment
• Ability to lead and drive forward cultural change and foster innovation across large teams
• Experience within public-sector shared services or outsourced service delivery models would be highly advantageous
• Knowledge of Workday Oracle or similar enterprise systems preferred
• Experience of implementing ERP systems in an operational setting

The closing date for applications is Thursday 29th January 2026 with first stage interviews taking place week commencing 16th February 2026

For additional information and a confidential discussion please contact our Recruitment Team on

We are an inclusive and Disability Confident employer and welcome all out more about our equality diversity and inclusion commitments on our website.

Successful candidates may be required to undergo Security Clearance (National Security Vetting) as part of their employment. To meet these standards applicants must normally have lived in the UK for at least the last five years and be able to satisfy background identity and criminal record checks.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We look forward to hearing from you.

We are UKSBS. We are creating a place where people love to work a culture where we lead we change we deliver and we empower our people to be curious take action and add value.