IT Help Desk Supervisor
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Job Location:
Hauppauge, NY - USA
Yearly Salary:
USD 80000 - 105000
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
IT Help Desk Supervisor
LNK International is seeking a knowledgeable and customer-focused Help Desk Supervisor to oversee daily operations of the Help Desk and ensure prompt professional support for all end users. This role is responsible for supervising help desk staff managing workload distribution improving support processes and maintaining high customer service addition to supervisory responsibilities the Help Desk Supervisor is expected to actively participate in daily ticket handling providing hands-on technical support and contributing directly to help desk workload as needed.
Responsibilities
- Supervise day-to-day Help Desk operations and support request workflows.
- Provide leadership coaching and technical guidance to help desk technicians and build a strong working team with a customerfocused attitude.
- Ensure timely and effective resolution of end-user issues.
- Actively work on help desk tickets including troubleshooting resolving and documenting technical issues.
- Perform hands-on technical tasks such as account provisioning system troubleshooting and hardware/software support.
- Monitor performance metrics and prepare operational reports.
- Respond to escalated issues and ensure proper resolution.
- Maintain service standards escalation procedures and technical documentation.
- Identify process improvements and contribute to support optimization.
- Coordinate technician training and development.
- Oversee help sheets usage guides and FAQ materials.
- Research new technologies and make recommendations to support Help Desk operations.
Position Requirements
- Proven experience as a Help Desk Supervisor or Senior Technician.
- Strong technical knowledge of computer systems software networking and support tools.
- Experience with Windows 10/11 M365 Azure Active Directory and AV technologies.
- Proficiency with help desk ticketing systems and remote support tools.
- Ability and willingness to perform daily hands-on help desk support tasks.
- Excellent troubleshooting communication and customer service skills.
- Demonstrated leadership and team development abilities.
- Strong analytical and problem-solving skills.
- Ability to prioritize effectively in a fast-paced environment.
Education
- Associate degree or CompTIA A certification with 2 years of experience or 4 years of equivalent experience.
The salary listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team members base salary and/or rate several factors may be considered as permitted by law.
LNK provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancy-related conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by applicable federal state or local laws.
Required Experience:
Manager
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
