Front Office IT Support Engineer Trading & Electronic Trading Systems
Join MARGO in the UK (London)
MARGO is a tech-native consultancy delivering high value-added IT expertise to the financial services industry.
We operate in complex Front Office environments where technology trading activity and production constraints intersect. Our consultants support and operate mission-critical trading systems used by Front Office trading and risk teams in contexts where responsiveness reliability and technical understanding are essential.
Joining MARGO means working in demanding Front Office environments while benefiting from a human-sized structure close follow-up and tailored training paths.
Business Context
You will work within Front Office IT Support and Trading Technology environments supporting live trading activity across multiple asset classes.
Systems are production-critical operate in real time and require a strong focus on stability performance and incident management. The role involves close interaction with traders sales risk development and infrastructure teams.
Role Overview
We are looking for a Front Office IT Support Engineer to support operate and continuously improve trading and electronic trading systems.
The role goes beyond reactive support. It involves active ownership of Front Office platforms participation in change initiatives and hands-on investigation of production issues in real-time environments.
This position suits profiles with a strong interest in trading systems production environments and progressive technical exposure.
Key Responsibilities
Production Support & Operations
Provide Front Office IT support for live trading environments
Ensure trading systems are available stable and performant during market hours
Monitor real-time trading activity and system behaviour
Investigate and resolve production incidents
Participate in incident problem and change management processes
System Configuration & Performance
Manage real-time trading and market data configurations
Tune market data and market access parameters
Support electronic execution and matching workflows
Contribute to performance optimisation of trading platforms
Assist with deployment of new versions releases and features
Projects & Continuous Improvement
Contribute to Front Office IT and trading technology projects
Support testing releases and change implementations
Report track and follow up on bugs and production issues
Work closely with development and infrastructure teams to improve platform reliability
Technical Environment
Core Technologies & Tools
Front Office trading and electronic trading platforms
Linux / UNIX environments (production usage investigation scripting)
Relational databases and SQL (data checks investigations reporting)
Windows environments
Scripting or small development (Shell Python Perl Visual Basic or similar)
Market data and execution systems
Valued Technical Exposure
SQL queries for production investigations and analysis
Linux command-line tools for troubleshooting and monitoring
Log analysis and performance diagnostics
Release and deployment processes
Interaction with development infrastructure and network teams
Required Experience & Skills
Essential
Experience in IT support or trading support environments
Working knowledge of Linux / UNIX systems
Basic to intermediate SQL skills for production investigations
Strong interest in Front Office and trading systems
Ability to work in real-time production-critical environments
Strong analytical and problem-solving skills
Excellent verbal and written communication
Ability to work both independently and as part of a team
Valued (but not restrictive)
Prior Front Office or trading support experience
Knowledge of financial markets and trading concepts
Exposure to scripting or development activities
Willingness to evolve towards more technical or development-oriented roles
Career Development Opportunities
Depending on interests and performance the role may evolve towards:
Team leadership or coordination roles
Production or platform engineering positions
Rapid Application Development or software development roles
Why Join MARGO
Access to demanding Front Office trading environments
Exposure to live trading systems and business users
Progressive technical and functional development paths
Human-sized consultancy with close support and tailored training
Long-term career opportunities across support engineering and development