We are seeking a motivated and high-energy Coordinator to support the delivery of services across the America region. This role is critical in ensuring timely scheduling of services based on client-specific expectations maintaining accurate data across systems and supporting operational excellence. The ideal candidate is detail-oriented patient and committed to delivering high-quality work aligned with key performance indicators (KPIs).
Key Responsibilities
Coordinate with facilities vendors and clients to process service requests schedule services and manage invoices in accordance with client operating procedures (COP)
Respond promptly to inquiries related to scheduling and service delivery
Maintain real-time updates of service data in internal and client-facing systems
Monitor regional performance metrics including resource utilization expenses and local sales to ensure profitability
Ensure timely delivery of services by processing requests efficiently and scheduling within client-defined timelines
Provide logistical and scheduling support to auditors and consultants
Escalate scheduling challenges such as denied access or delays to clients
Identify and escalate opportunities for internal process improvements
Accurately estimate travel costs and manage quotations
Perform additional administrative and office-related tasks as assigned
Qualifications
Educational background in English Business Administration Engineering or a related field
Minimum of 2 years of experience in a coordination scheduling or administrative support role
Strong verbal and written communication skills
Detail-oriented patient and committed to accuracy
Demonstrates integrity diligence and a strong work ethic
Collaborative team player with a proactive approach
Strong analytical and critical thinking skills with a results-driven mindset
Ability to handle confidential and sensitive information with discretion
Proficient in English (spoken and written)
Skilled in Microsoft Office applications including Word Excel Outlook and PowerPoint
Professional and customer-focused demeanour
Required Experience:
IC