Bilingual Installation Specialist (Charlotte , North Carolina)
Share
Job Location:
Charlotte, VT - USA
Monthly Salary:
$ 19 - 26
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
- Named the #1 Restaurant POS by G2(Fall 2025) based on ratings from real users
- Rated thetop-rated point-of-sale(POS) for restaurants bars retail and small businesses by Capterra users
- AwardedGreat Places to Workand Built InsBest Workplacesfor multiple years running
The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments on-site readiness checks and installation execution. This could include but is not limited to performing site surveys installing POS hardware virtually or onsite and delivering staff training. Serving as a technical escalation point this role troubleshoots complex infrastructure issues mentors junior specialists and contributes to process and SOP improvements. With deep restaurant operations knowledge and strong technical expertise the Specialist drives installation efficiency enhances client readiness and promotes long-term business success.
Responsibilities:
Conducting Installations
- Install and configure POS hardware including workstations printers pin pads cash drawers switches routers and firewalls.
- Complete cabling patching and connectivity setup.
- Deliver onsite training and live support for staff and management.
- Implement menu/system updates and reporting configuration.
- Conduct pre- and post-installation tasks site readiness checks and troubleshooting.
- Lead follow-ups with clients to ensure smooth transitions and adoption.
- Travel regularly to client sites as required.
Conducting Virtual Site Surveys
- Conduct comprehensive virtual assessments including complex or escalated restaurant sites.
- Validate readiness of wiring electrical infrastructure networking and internet performance.
- Perform advanced diagnostics (traceroutes port checks) and document infrastructure gaps or risks.
- Provide technical guidance to clients and vendors to resolve issues.
- Collaborate with Project Managers Technicians and Engineering to ensure installation success.
- Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
- Recommend improvements to survey tools templates and internal processes.
- Maintain detailed records in internal systems including photos diagrams and survey outcomes.
Quality Assurance
- Deliver high-quality accurate work and outcomes by consistently adhering to documented processes including Standard Operating Procedures (SOPs) Service Level Agreements (SLAs) and checklists.
- Review and verify outcomes before submission to maintain consistency and high-quality standards.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.
Qualifications:
Research shows that women and members of underrepresented groups tend to apply to roles only when they check every box on a job description. We encourage you to apply if you meet the majority of qualifications and if this role is aligned with your career trajectory.
- Restaurant experience required
- Hands-on experience with restaurant POS systems multi-terminal deployments and technology installations across QSR full-service or franchise environments.
- Familiarity with restaurant operations POS hardware/software menus modifiers and reporting workflows.
- Excellent organizational multitasking and communication skills with a professional approach under pressure.
- Understanding of networking infrastructure including low-voltage cabling routers switches and Wi-Fi optimization.
- Strong troubleshooting problem-solving and analytical abilities with experience resolving escalated technical issues preferred.
- Experience conducting client-facing walkthroughs training staff and communicating technical information clearly via Zoom or in person.
- Proficient with Microsoft Office Google Workspace CRM platforms ticketing systems and travel/expense management.
- Background in customer-facing roles IT support implementation or technical project leadership within restaurants retail or multi-location businesses preferred.
Benefits:
At SpotOn we put people above everything else. Were known for our innovative software and technology solutions but we stand out because of the hard-working humans behind the tech. We cant take care of our clients without taking care of our employees first and thats why we invest in you with a competitive benefits package which includes:
- Medical Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation 10 company holidays sick time and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2000 per calendar year to assist with your professional development
Compensation:
- Our hourly pay range starts at $19.00 - $26.00 for this role
- Please note the pay range listed is just one component of a competitive compensation package which includes a company stock plan
- Offers will be reflective of the candidates location and experience.
We will never ask candidates to pay fees purchase equipment or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@). If something seems suspicious please contact us at.
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race religion gender gender identity sexual orientation national origin age military or veteran status disability or any other characteristic protected by applicable law.
SpotOn is an E-Verify company.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
