Support Coordinator

Victim Support Scotland Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported or when it happened our services are free confidential and tailored to individuals needs.

Our visionis that people affected by crime victims witnesses and their families are treated with dignity and respect and are at the heart of the justice in Scotland.We put victims and witnesses at the heart of everything we do so they are heard have improved health and well-being feel safer more secure and informed and that we are an effective organisation that makes a lasting difference.Our missionat Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere
  
  

Everything we do is driven by our dedication to supporting and empowering victims and witnesses so they have improved health and well-being feel safer more secure and informed. We are an effective organisation that makes a lasting difference to the people we support and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role

This is an exciting opportunity to join our team as a Support Coordinator (Domestic Abuse). This is a 2 year fixed-term contract until 31st March 2028. Working week will be between the following days and hours:

• Monday - Friday between 8am - 8pm & Saturdays 10am - 4pm

Salary band:27598 - 36445. Salary on appointment will normally be at the lower salary point with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Primary location:Moray House 16-18 Bank Street Inverness IV1 1QY. You will be expected to cover all Shetland Islands and throughout the Highlands and Islands locality.

You will be reporting directly to a Locality Manager and you will be responsible for ensuring within your Service(s) that VSSs local service development and delivery plan is being implemented within your geographical area(s). Service delivery is provided by a team of skilled and knowledgeable volunteers and you will be responsible for planning their deployment to ensure that the service delivered meets the desired outcomes of victims and witnesses of crime and our service users.You will also be responsible for all aspects of volunteer engagement with VSS at your services including recruitment induction learning and development ongoing performance management and support. Contributing to business planning and co-ordination ensuring that continuous learning takes place to monitor that the outcomes of service users are being met is also part of the role.

You will bring experience from a similar role and a commitment to your own professional development. You will be working with male and trans victims of domestic abuse to address the gap in domestic abuse services in this area. As a confident and supportive leader you will know how to motivate others build trust and drive performance. Youre comfortable working with data gathering analysing and presenting insights that help shape decisions. You believe in fairness and inclusion with the confidence to challenge discrimination bias or stereotyping when you see it. Alongside this you have a solid understanding of the voluntary and charity sector and willingness to be flexible in working hours and able to travel as required.Due to the geography of the area it is essential you have a full clean driving licence and access to your own vehicle.

If you are looking for a role with a purpose where you can really make a difference we want to hear from you!

Further details of this role are available in the job description & the candidate pack Support Coordinator

Please note - This post will be subject to a satisfactory PVG.

What we offer

Holiday

When you work for Victim Support Scotland your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.

Pension

Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental emotional and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.

Discounts

You will have access to our free health cash plan which includes cover for you and your family across a range of benefits which include dental cover access to a virtual GP counselling legal support and discounts on gym memberships cinema tickets retail and much more.

Flexibility and development

We are proud of our flexible and inclusive work policies which help you balance work and life. Supporting employee development is important to us we offer comprehensive learning and development opportunities.

Important Dates:

The closing date for this job is midnighton 08 February 2026.

Interviews are provisionally scheduled for 16th and 17th February.

As a Disability Confident Committed employer please advise if you require any adjustments in the application process by contacting

Required Experience:

Senior IC