Operating Officer Retail

Port Elizabeth - South Africa

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

The Operating Officer Retail is responsible for leading the strategic and operational performance of the Groups retail and franchising ecosystem ensuring sustainable growth operational excellence and franchisee success.

Develop and implement the Retail Divisions strategy in alignment with the Groups long-term growth and sustainability objectives.

Oversee the performance of all retail business units ensuring synergy across franchise management finance technology and support services.

Drive innovation in the retail and franchising model to strengthen competitiveness profitability and scalability.

Represent the Retail Division at Executive level contributing to Group strategic planning and governance.

Support the Head of Operations to ensure effective franchisee relationships strong business support and consistent adherence to brand and operational standards.

Give strategic oversight and support on business growth ensuring efficient project delivery cost control and compliance with various regulations and standards.

Ensure optimal regional management structures to support franchise performance and alignment with Group objectives.

Oversee the Audiology Division ensuring commercial growth product and service innovation and franchisee support in the audiology sector.

Support market expansion and diversification within optometry and audiology verticals through data-driven and customer-focused initiatives.

Oversee strategic IT operations including infrastructure call centres and software development projects to ensure seamless connectivity and system reliability across the retail network.

Support the Head of IT to achieve digital transformation projects that enhance franchise performance data visibility and customer experience.

Ensure strong cybersecurity system integration and effective technology governance.

Support the Factory Manager in the strategic vision and to deliver cost-effective high-quality store fittings and renovations aligned with brand standards.

Support scheduling procurement and project execution to meet timelines and maintain profitability.

Partner with the Head of Finance (Retail) to manage divisional budgets financial performance and capital expenditure.

Monitor profitability cost-to-revenue ratios and operational efficiency across all retail functions.

Drive financial discipline compliance and strong governance across the division.

Requirements

Grade 12

Bachelors Degree in Business Management Retail Management Operations or related field.

8 - 10 years senior leadership experience within retail franchising or multi-unit operational environments.

Proven track record in leading complex multi-disciplinary teams across operations IT and finance.

Strong understanding of franchise systems retail operations and project management.

Experience in healthcare medical or FMCG sectors will be a distinct advantage.

Required Skills:

Grade 12 Bachelors Degree in Business Management Retail Management Operations or related field. 8 - 10 years senior leadership experience within retail franchising or multi-unit operational environments. Proven track record in leading complex multi-disciplinary teams across operations IT and finance. Strong understanding of franchise systems retail operations and project management. Experience in healthcare medical or FMCG sectors will be a distinct advantage.

Required Education:

Grade 12Bachelors Degree in Business Management Retail Management Operations or related field.