Loss Prevention Manager- Protea Hotel Fire & Ice! by Marriott Pretoria Menlyn
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Job Location:
Pretoria - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Loss Prevention Manager
Department: Security / Risk / Operations
Industry: Hospitality
Reports to: General Manager / Director of Operations
Location: Pretoria Menlyn
Job Purpose
The Loss Prevention Manager is responsible for protecting the organizations people property assets and brand by developing implementing and managing effective loss prevention security and safety strategies. This role ensures compliance with legal safety and company standards while minimizing financial and operational risks within the hospitality environment.
Key Responsibilities 1. Security & Asset Protection
- Develop and enforce comprehensive loss prevention and security programs for the property.
- Prevent theft fraud vandalism and misuse of company assets (cash inventory equipment data).
- Oversee physical security systems including CCTV access control alarms and key management.
- Conduct regular security patrols inspections and risk assessments.
2. Safety & Risk Management
- Ensure compliance with health safety fire and emergency regulations.
- Develop and maintain emergency response procedures (fire evacuation medical crime).
- Lead investigations into accidents incidents injuries and safety breaches.
- Partner with HR and Operations to reduce workplace injuries and liability exposure.
3. Investigations & Incident Management
- Investigate internal and external incidents including theft fraud misconduct guest complaints and safety violations.
- Prepare detailed investigation reports with findings evidence and recommendations.
- Liaise with law enforcement insurance providers and legal teams when required.
- Maintain accurate incident logs and case documentation.
4. Team Leadership & Training
- Recruit train schedule and supervise Loss Prevention/Security Officers.
- Conduct regular training on security awareness fraud prevention safety and customer service.
- Ensure the team maintains a professional service-oriented approach aligned with hospitality standards.
- Evaluate staff performance and recommend corrective or disciplinary actions when necessary.
5. Policy Development & Compliance
- Develop and update loss prevention policies SOPs and security procedures.
- Ensure compliance with company policies labor laws and hospitality regulations.
- Conduct compliance audits and implement corrective actions.
- Monitor cash handling controls inventory procedures and internal controls.
6. Guest & Employee Experience
- Balance security requirements with exceptional guest service.
- Address guest safety concerns professionally and discreetly.
- Build strong working relationships with department heads to support operational goals.
Key Performance Indicators (KPIs)
- Reduction in theft shrinkage and fraud losses
- Incident response time and resolution effectiveness
- Safety audit and compliance scores
- Accident and injury reduction rates
- Quality and accuracy of investigation reports
Required Qualifications
- Diploma or Degree in Security Management Risk Management Criminal Justice Hospitality Management or related field
- 2-3 years experience in loss prevention security or risk management (hospitality experience preferred)
- Proven experience managing teams
- Strong knowledge of safety legislation security systems and investigation techniques
Skills & Competencies
- Strong analytical and investigative skills
- Excellent leadership and people management abilities
- High levels of integrity discretion and professionalism
- Ability to remain calm and decisive under pressure
- Excellent communication and report-writing skills
- Customer-focused approach suitable for a hospitality environment
Working Conditions
- Shift work including nights weekends and public holidays
- On-call availability for emergencies or major incidents
- High level of visibility across hotel.
Optional: Job Level
- Middle to Senior Management.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Food Handling
- Hospitality Management
- Hotel Experience
- Hospitality Experience
- GM Vehicles
- Management Experience
- Profit & Loss
- Revenue Management
- Hotel Management
- Operations Management
- Budgeting
- Leadership Experience
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
