Business Analyst WFM

Gurgaon - India

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for Management Trainee/4A - WFM Scheduler
Position Overview: The Scheduler is responsible for creating and maintaining schedules of the assigned process and ensure optimal efficiency and performance.
Responsibilities:
Creating schedules based on provided forecast and/or actual trends
Create schedules to improve efficiencies and utilization of resources.
Scheduler will be responsible for creating schedules optimizing staffing and ensuring adherence to service levels and staffing targets.
Understanding of Erlang C and Building Schedules Erlang C
Experience in DOW adjustments of schedules.
Oversees and maintains the (WFM) Platform from Scheduling perspective
Work closely with TLs and Managers to understand and accommodate employee requests
Work closely with operations to communicate and resolve staffing shortfalls.
Experience with short term planning and scheduling for all live and non-live channels.
Support Real time teams to manage and achieve the SLAs
Participates in weekly/daily review calls
Skills:
Knowledge of Google spread sheets Excel formulas
Knowledge of Erlang C for scheduling
Knowledge of Line Adherence and Staffing attainment
Experience with AWS WFM tools like IEX CMS Avaya etc
Ability to create schedules in Spreadsheets and Excel
Analyze historical performance to ops and take correct scheduling decisions to improve efficiency.
Attributes:
Ability to take initiative
Flexible team player with a positive attitude
Flexible about working in rotational Shift & Weekly Offs
Able to communicate professionally - oral and written
Must have worked & should be comfortable with
24*7 work environment
100% work from office
Night shifts
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training