The Critical Tasks You Will Perform
- Manage and grow a portfolio of SMB merchants as the primary contact - providing guidance resolving issues and maintaining regular online and on-ground engagement
- Build trusted partnerships with merchants by delivering support improving operational quality and helping merchants grow profitably on GrabFood/ GrabMart or Grab Dine out.
- Work closely with merchants to drive adoption of key campaigns and strengthen their ability to use self-serve tools for optimizing promotions improving visibility and driving growth.
- Leverage data to monitor and analyze merchant performance and deliver actionable insights that help optimize their growth on Grab.
- Collaborate with relevant teams to execute local marketing activities roll out new features and create long-term partnership opportunities that benefit both Grab and Merchants
Qualifications :
What Essential Skills You Will Need
- Bachelors degree in Business Commerce or Account Management.
- Minimum of 1 year in Ecommerce FMCG F&B or Sales.
- Cultivate and sustain strategic partnerships.
- Analyze and resolve partner operational and performance issues.
- Thrives in a collaborative team environment.
- Familiarity with local F&B or Ecommerce (preferred).
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
The Critical Tasks You Will PerformManage and grow a portfolio of SMB merchants as the primary contact - providing guidance resolving issues and maintaining regular online and on-ground engagementBuild trusted partnerships with merchants by delivering support improving operational quality and helpin...
The Critical Tasks You Will Perform
- Manage and grow a portfolio of SMB merchants as the primary contact - providing guidance resolving issues and maintaining regular online and on-ground engagement
- Build trusted partnerships with merchants by delivering support improving operational quality and helping merchants grow profitably on GrabFood/ GrabMart or Grab Dine out.
- Work closely with merchants to drive adoption of key campaigns and strengthen their ability to use self-serve tools for optimizing promotions improving visibility and driving growth.
- Leverage data to monitor and analyze merchant performance and deliver actionable insights that help optimize their growth on Grab.
- Collaborate with relevant teams to execute local marketing activities roll out new features and create long-term partnership opportunities that benefit both Grab and Merchants
Qualifications :
What Essential Skills You Will Need
- Bachelors degree in Business Commerce or Account Management.
- Minimum of 1 year in Ecommerce FMCG F&B or Sales.
- Cultivate and sustain strategic partnerships.
- Analyze and resolve partner operational and performance issues.
- Thrives in a collaborative team environment.
- Familiarity with local F&B or Ecommerce (preferred).
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
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