McWane Ductile Ohio Quality Assurance Engineer I

Ideal Candidate 

An ideal candidate for this Quality Assurance Engineer role is a detail-oriented proactive systems thinker with a strong foundation in manufacturing quality and a genuine curiosity to learn and grow in quality systems. Theyre eager to develop skills in customer complaint management internal audits document control and leading corrective actions using structured problem-solving (5-Why fishbone 8D/A3). They enjoy partnering cross-functionally to translate requirementsincluding applicable standards and certificationsinto practical controls (clear SOPs effective verification and data-driven actions that reduce customer complaints scrap and rework).

Essential Duties and Responsibilities include those listed below.  Other duties may be assigned.  This position is a full-time (minimum 40 hours per week) on-site position. 

Customer Complaints

Maintain the Customer Complaint Log (tracking evidence closure).

Lead complaint investigations (containment product impact evaluation cross-functional actions).

Trend complaints and drive actions to reduce repeats and customer complaints.

Corrective Action (CA) System

Initiate and oversee corrective actions when warranted (complaints audit findings significant/repeat issues).

Lead root cause and countermeasure development (5-Why/Fishbone/8D/A3) and ensure timely closure.

Verify effectiveness and ensure actions are right-sized (correction vs CA) and properly documented.

ISO 9001 / QMS Support 

Support day-to-day ISO 9001 execution with the QMS Manager; keep key logs/records current and audit ready.

Serve as a point person for training system execution helping ensure training records are maintained and supporting onboarding by coordinating required training with department owners.

Provide inputs for management review (KPIs complaint/CA status audit results training/onboarding status and improvement actions).

Internal Audit Program

Coordinate the internal audit schedule auditor assignments and audit preparation.

Participate in audits and issue reports/findings with objective evidence.

Track findings to closure trigger CA when required and trend results for systemic improvement.

Documentation & Document Control

Help departments create/update SOPs and work instructions emphasizing CTQs and acceptance criteria.

Support document control activities (revisions approvals release obsolescence change communication).

Reinforce point-of-use clarity and training linkage for updated documents.

Industry Standards Certifications & External Documents (AWWA NSF UL BNQ etc.)

Learn and maintain working knowledge of applicable industry standards and certification requirements (e.g. AWWA NSF UL BNQ and customer/spec requirements).

Support compliance activities tied to these requirements (evidence/record collection coordination with process owners and responses during internal/external reviews).

Manage external documents related to standards/certifications (obtaining updates ensuring current versions are available/controlled and communicating changes to affected functions).

Continuous Improvement (CI)

Participate in CI/Lean events (Kaizen/A3/scrap reduction) and support implementation of outcomes.

Use data to prioritize improvement opportunities and reduce variation scrap rework and customer complaints.

Convert improvements into sustained controls (standard work updates check sheets audit points).

Qualifications :

Required

• Bachelors degree in Industrial Engineering Manufacturing Engineering or a closely related engineering/technical field (or equivalent experience).
• Strong problem-solving documentation and cross-functional communication skills.
• Working knowledge of manufacturing quality concepts and willingness to learn ISO 9001 standards and certifications.

Preferred

• 25 years of experience in manufacturing quality process engineering continuous improvement or a related role.
• Foundry/heavy manufacturing experience; Lean/Six Sigma exposure.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

McWane Ductile Ohio is an Equal Opportunity Employer

Female minority veteran and disabled candidates are encouraged to apply

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
McWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race color religion sex national origin age sexual orientation disability veteran or service member status marital status citizenship status (In IL - sex including same sex ancestry order of protection status physical or mental disability military status pregnancy unfavorable discharge status genetic information) (In IA - gender identity) (In CA- gender identity or expression and genetic information) or any other category protected by federal state or local law.

Remote Work :

No

Employment Type :

Full-time