Promotive Only Airport Communications Supervisor (9204) Citywide (161378)

Under direction the Airport Communications Supervisor is in charge of and responsible for the proper and efficient operation of the 911 communications center at the San Francisco International Airport and supervises a staff of communications employees engaged in a variety of clerical and operational activities.

1. Supervises Senior Airport Communications Dispatchers and other subordinate staff and oversees the daily operations of a 24/7 section engaged in public safety communication dispatch services and customer service.

2. Maintains radios public address system and other communication equipment; directs the testing of the Airport Central Alarm System; monitors elevator garage fire and parking-lot hold-up alarm systems.

3. As assigned represents the airport department in presenting amplifying upon and proposing solutions for design changes or additions to the communication system; prepares initial drafts of specifications for new communication equipment.

4. Develops and administers training programs standard operating procedures and other related programs to meet the organizational goals and objectives; prepares and conducts performance evaluations; recommends corrective or disciplinary actions.

5. Oversees the maintenance of records and statistics of all emergencies; maintains confidentiality of information received; prepares presents and maintains departmental reports and records; conducts and directs investigations of alleged complaints related to staff and documents findings.

6. Assists in the preparation and planning of the budget requirements for communications section; attends meeting and or trainings and works on special projects.

7. May drive a vehicle in the event of mobilization and evacuation to transport personnel and equipment to the backup site.

Please note that incumbents in this classification may be required to perform the full range of duties as listed in the class specification.

Qualifications :

Minimum Qualifications:

1. Current Permanent Civil Service City Employee in Class 9203 who passed probation.

Note: Applicants do not need to have passed probation to apply but they must have passed probation to be hired.

AND

2. Education: Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination).

AND

3. Experience: Four (4) years of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center including two (2) years of supervisory experience equivalent to class 9203 Senior Airport Communications Dispatcher;

AND

4. License and Certification: Possession and maintenance of a valid POST (Peace Officers Standards and Training) and a valid State Motor Vehicle Operators License.

Substitution:

• Completion of a twelve (12) months program equivalent to the City and County of San Franciscos Airport Communications Dispatcher Trainee Program may substitute for one (1) year of the required work experience.

Verification:
Please make sure it is clear in your application exactly how you meet the minimum qualifications. Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Please review our articles on Employment Application and Minimum Qualifications and Verification of Experience and/or Education for considerations taken when reviewing applications.

Special Requirements:
Special Qualifications including specialized knowledge abilities education experience or license may be established for individual positions.

Note: Applications completed improperly may be cause for ineligibility disqualification or may lead to lower scores. Falsifying ones education training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

SELECTION PROCEDURE/EXAMINATION REQUIREMENTS:

1. Job Application/Preliminary Questionnaire - Applicants will be prompted to complete a preliminary questionnaire when submitting the online job application. Applicants must fully complete the job application. Information from resumes does not substitute for the information on the job application or preliminary questionnaire.
    
2. Supplemental Questionnaire - Training and Experience Assessment (100% Weight): All candidates must complete the supplemental questionnaire as part of the employment application. 
   
   Please answer the supplemental questionnaire carefully and thoroughly.  It will serve as the Training and Experience Assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. Qualified applicants will be ranked on the eligible list based on their amount of experience above the minimum qualifications for the 9204 Airport Communications Supervisor class along with any additional qualifying points (e.g. promotive status) as outlined in Civil Service Commission (CSC) rules. All work experience education training and other information provided should also be included in the work history and/or education sections of your SmartRecruiters application and is subject to verification.

Additional Information :

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list shall not be made public unless required by law. However an eligible list shall be made available for public inspection upon request once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g. as a result of appeals) as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification please see:  of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement including requirements time periods and other particulars except when superseded by federal state or local laws rules or regulations.  Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources 1 S Van Ness Avenue 4th Floor San Francisco CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements applications and examination policies including applicant appeal rights can be found on the Civil Service Commission website at Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @).

Exam Analyst Information: If you have any questions regarding this recruitment or application process please contact the exam analyst at

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time