Grievance & Incidents Officer
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Job Location:
Mokopane - South Africa
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job responsibilities include (but are not limited to):
- To ensure unwanted events with actual or potential negative impacts on external stakeholders and/or to the business are dealt with swiftly and appropriately.
- To identify and correct issues before they recur or escalate into more serious problems.
- To elevate Mogalakwena Mines credibility and reputation by demonstrating that we listen and take complaints seriously.
- To offer an additional means to track and monitor impacts and risks.
- To provide insight into external stakeholders understanding (or misunderstanding) of site policies activities and behaviour.
- Screen grievances for relevance as per the criteria outlined in the Social Way 3.0 and the
- operations specific Grievance Management Procedure.
- Acknowledge receipt of the grievance to the aggrieved person confirm with the aggrieved person if issue was recorded correctly and explain process going forward.
- Internally notify relevant stakeholders as per the process outlined in the Social Way 3.0 and the operations specific Grievance Management Procedure.
- Investigate the grievance using the Learning From Incident (LFI) methodology working cross functionally as part of the LFI investigation team as needed. This may include functions like human resources procurement/supply chain environment mine & blast projects occupational health and safety social performance etc.
- Record all interactions and documents and agreements associated with the grievance and associated incident investigation on Isometrix.
- Keep the complainant informed throughout the grievance process.
- Discuss the investigation process and progress of the investigation with the aggrieved stakeholder on an ongoing basis and ensure that these interactions are documented.
- Discuss the findings with the aggrieved stakeholder on an ongoing basis and record the interactions and decisions/agreements on Isometrix.
- Ensure that the aggrieved person is notified and aware of his/her right to appeal and the appeals process.
- Participate in community meetings about grievance issues as needed.
- Raise awareness of the grievance process internally and externally in the communities as needed.
- Consider different resolution methods based on the investigation results and together with the aggrieved party decide on the most appropriate resolution.
- Identify ways to continuously improve access to trust in and understanding of the grievance process in the communities in the area of influence.
- Support delivery of the relevant BU and Group sustainability initiatives and activities.
This role is at a Band 7 level reporting to the SHIRA Specialist.
Qualifications :
- Grade 12
- A bachelors degree in social sciences or related qualification
Experience and skills
- 3 years of work experience and knowledge in the mining sector particularly in dealing with community grievances
- Safety or environmental experience will be advantageous
- Builds positive working relationships with a diverse range of people across disciplines as required by their manager
- Ability to be an effective team member by listening clarifying tasks receiving and providing feedback.
- Adapts own behaviour where necessary to get a productive outcome for the wider team
Additional Information :
What We Offer
At Valterra Platinum you will join a team committed to excellence and impact.
We offer:
- Meaningful work in a high-performance values-led environment.
- Market-aligned reward and recognition.
- Opportunities for learning development and progression.
- A culture that respects diversity and encourages innovation.
- A clear commitment to safe Operations.
Inclusion and Diversity
Valterra Platinum is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfill their potential.
Valterra Platinum has a zero tolerance to dignity harms these include all acts of gender based violence bullying harassment and victimisation. Ensuring the safety of our employees extends beyond physical safety and includes the eradication of harmful behaviours from our workplace. This responsibility extends to everyone at Valterra Platinum both during work hours and outside of work. We are unconditional in creating a respectful inclusive and safe working environment to ensure that no colleague will be violated or harassed under our watch.
How to Apply
To apply for this role please complete our online application form via this job advert.
Closing Date: 19 January 2026
Privacy policy - Valterra Platinum
Remote Work :
No
Employment Type :
Full-time
Key Skills
- CCTV
- Federal Agencies
- Customer Service
- Clearance
- Facility
- Suspicious Activity
- Property Damage
- Public Safety
- Daily Operations
- Professional Development
- Access Control
- Communication
- General Public
- Procedures
- Powerpoint
About Company
Element Six, part of De Beers Group, is a global leader in the design, development and production of synthetic diamond and tungsten carbide supermaterials. With research and development facilities and manufacturing sites in the UK, Ireland, Germany, South Africa and the US, we have b ... View more
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